Senior Business Operations Executive (6 months AC)

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Make an Impact by

• Reviewing existing best practices and processes for system acceptance testing and introduce preventive or optimized measures to improve the network quality and resiliency in a proactive manner.
• Improve processes and policies in support of organizational goals and targets. Document and/or update policies and procedures to maximize output.
• Monitor adherence to rules, regulations and procedures.
• Monitor, manage and improve the efficiency of services. Facilitate coordination and communication between support functions, business team and vendors.
• Support the review of system security, network architecture, policy documents, and user access and system activities on regular and timely basis.
• Perform and coordinate service recovery activity expeditiously in times of service disruptions to minimize service downtime and revenue loss.
• Liaise and co-ordinate with internal and external stakeholders and vendors during incident management and to follow up with vendors/partners with root cause analysis and permanent solutions.
• Participate in BCP and/or Audit program initiatives as needed.
• Provide Tier 2 technical support for customers and manage vendor for Level 3 & 4 technical support.
• Require to track all trouble tickets raised to external vendors/partners, as well as requests from internal stakeholders.

Skills for Success

• Diploma in Business Management or equivalent
• With minimum 1 year working experience in the area of service operations will be an advantage
• Proficiency in MS Office, especially Excel is required
• Meticulous, process and detail oriented
• Excellent communication skill
• Required to provide remote support for any ad-hoc business and marketing events, and important festive
• occasions (if any).
• A good understanding of the following areas will be advantageous
• Backend operations
• Good knowledge of on payment systems and mobile wallets
• Use Mobile Application & Computer literacy
• Knowledge on KYM/KYC and AML/CFT will be a bonus

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.