IT Desktop Support Lead (BANK)**$4000

• Oversee a team of Desktop Engineers and assist the Operations Manager on daily operations including managing team KPI results.
• Supervise field resource work progress daily whereby ensuring jobs completion and closed timely.
• Take ownership and lead team including process and workflow design, service operations and field service resource management.
• Drives Internal Team and Contractual Service Level Management targets, recovery and improvement plans.
• Provide leadership guidance on service delivery process in accordance to service contract and deliverables.
• Ensure service quality in all aspects of service delivery, including customer satisfaction and team morale.
• Manage team's roles, responsibilities, workload, training roadmap.
• Manage internal resources and external partners workers including service quality and performance against targets.
• Conduct regular operational reviews with service team or team member in identifying issues and tracking till resolution.
• Provide assistance and advise field resources including handling of escalation cases.
• Manages work related escalations with client and internal stakeholders when required.
• Prepare operation reports and share analysis findings with customers.
• Understand customers’ requirements and needs. Build strong relationships with customers.
• To participate in work meetings with management team and external customer team.

Requirement:

• Minimum Diploma holder
• Minimum 3 to 4 years of Desktop support experience
• Able to lead a team
• 5 days work (9am to 6.30pm) at Raffles Place
• Bank working environment
• Salary $3500 - $4000

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.