Job Posting for Train Captain, NSEWL at SMRT Corporation Ltd
Train Captain, NSEWL
Job Purpose
Train Captain plays an important role in operating the SMRT North-South and East-West line passenger trains ensuring a safe, secure, reliable and efficient commute for commuters and to achieve the overall train service standards.
He/she must be well-versed with train operations and the functions of the rail systems and equipment to make sound and operational safe decision to maintain and improve train service standards and reliability.
He/she must be able to communicate effectively with the Operations Control Centre (OCC) and make in-train public address announcement to provide operational and train information to commuters onboard trains
Responsibilities
Provide professional image and excellent service to enhance commuters travel experience
Operate passenger trains competently with in-depth knowledge of train operations and technicalities that include analyzing of train faults systematically ensuring delays and incidents arising in train service responded promptly and handled appropriately
Adhere to organizational standard operating procedures (SOPs) and work instructions to provide safe, secure, reliable and efficient train service while operating a train
Make effective radio communication with Operation Control Centre to report operational and situation updates
Make in-train public address announcement to update operational and train information to commuters onboard trains
Be vigilant and report to Operation Control Centre of any safety and security threats and/or infringement within railway premises
Perform emergencies response procedures and assist in rail service incident management recovery and incident investigations in accordance with organization service recovery standard operating procedures
Assist commuters in distress, or casualties during an emergency
Participate in the continuous improvement of work systems and processes
Qualifications & Work Experience
NITEC in an Engineering discipline.
Able to work shift including weekends and public holidays
Skills
Technical Skills Includes:
Possess basic IT/digital literacy
Generic Skills includes:
Possess a friendly and pleasant disposition
Possess a customer service-oriented personality
Able to communicate effectively and clearly
A well-discipline and good team player
Be meticulous and alert
Able to work independently
Able to work under stressful environment
SMRT Trains Ltd was incorporated in 1987 and operates Singapore’s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.
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Singapore,
Full Time