Operations Manager

Operations Management

• Oversee daily lounge operations, ensuring smooth service and top-tier guest experiences
• Manage scheduling, inventory, and procurement of Japanese beverages (sake, shochu, whisky) and food items
• Ensure the company is compliance with hygiene, safety, and licensing regulations
• Coordinate with kitchen and bar teams to maintain quality control
• Customer Experience
• Deliver exceptional Japanese-style hospitality (omotenashi) to all guests
• Handle guest inquiries, feedback, and complaints professionally and promptly
• Build relationships with regular guests and VIP clients
• Lead efforts in curating seasonal events or sake-tasting experiences

Staff Management

• Recruit, train, and supervise service staff, including bartenders and servers
• Conduct regular team meetings and performance reviews
• Motivate and inspire staff to maintain high standards of service and etiquette

Financial & Administrative Duties

• Monitor revenue, manage budgets, and track KPIs
• Optimize cost control and forecast resource needs
• Prepare monthly reports on sales, labor costs, and customer satisfaction

Requirements:

• Demonstrated experience in operations management within a high-end hospitality environment, preferably with exposure to lounge or bar operations. This suggests a pattern of successfully managing daily workflows and ensuring service excellence.
• Comprehensive understanding of Japanese beverages, including sake (various classifications, production methods, and serving etiquette), shochu, and Japanese whisky. Familiarity with inventory management and procurement processes specific to these items is highly valued. This indicates the candidate possesses a specialized knowledge base crucial for the role.
• Proven ability to ensure strict adherence to hygiene, safety standards, and licensing regulations relevant to food and beverage service. Experience in implementing and maintaining compliance protocols is essential. This highlights the candidate's understanding of critical legal and safety aspects.
• Excellent communication and collaboration skills to effectively coordinate with kitchen and bar teams, ensuring seamless service delivery and consistent quality control. This emphasizes the need for strong interpersonal abilities to work across different functions.
• A deep understanding of and commitment to delivering exceptional hospitality, ideally with experience in Japanese-style service (omotenashi). Proven ability to handle guest interactions, feedback, and complaints with professionalism and empathy. This underscores the importance of a guest-focused mindset.
• Experience in planning and executing special events, such as seasonal promotions or beverage-focused tastings, is desirable. This suggests the candidate can proactively enhance the guest experience and drive engagement.
• Proven ability to recruit, train, supervise, and motivate service staff. Experience in conducting performance reviews and fostering a positive and high-performing team environment is crucial. This points to the need for effective people management skills.
• Strong understanding of financial principles related to revenue monitoring, budget management, and KPI tracking. Ability to analyze data, identify trends, and implement strategies for cost optimization and resource allocation.
• Experience in preparing comprehensive monthly reports on key performance indicators, including sales, labor costs, and customer satisfaction metrics.
• Fluency in Japanese language is required, given the focus on Japanese beverages and potentially a Japanese clientele.