IT Support Engineer / Senior IT Support Engineer

We are seeking a skilled Engineer/Senior Engineer (Services) to join our team. The ideal candidate will provide first-line support, troubleshoot hardware and software issues, and ensure seamless system operations. This role requires a proactive individual who can manage incidents effectively, perform installations and updates, and contribute to technical documentation.

Key Responsibilities:

• Provide 24/7 support and respond to fault calls.
• Act as the first point of contact for customers reporting issues.
• Diagnose and troubleshoot hardware and software failures (Level 1 support).
• Track outstanding issues and collaborate with stakeholders for resolution.
• Perform software and hardware installations, updates, and bug fixes.
• Conduct periodic system checks and testing.
• Maintain and update technical documentation (SOW, network diagrams, troubleshooting guides, incident reports).
• Operate within ITIL-based service management guidelines, including Root Cause Analysis (RCA) and After Action Review (AAR).
• Work outside standard hours for system activities when required.
• Travel to customer sites as necessary.

Requirements:

• Diploma/Bachelor’s Degree in Computer Science or related field.
• 2-5 years of relevant work experience.
• Strong knowledge of Windows & Linux OS systems.
• Basic understanding of networking and scripting for automation.
• Experience in incident and problem management (ITIL standards preferred).
• Excellent communication and documentation skills.
• Certifications in IT-related fields are a plus.

You may submit your resume to chally@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

(EA Reg No: 20C0312)