Collections Manager

Key Responsibilities

• Execute and oversee the collections department’s daily operational activities
• Analyse collections MIS to implement effective collection strategies and meet target delinquency & bad debt rates
• Collaborate with other departments to enhance overall customer experience and resolve issues
• Manage communication with customers regarding overdue accounts, using a balanced approach of firmness and empathy.
• Ensure adherence to legal and regulatory requirements related to collections and hire purchase agreements.
• Maintain accurate records of customer interaction and payment agreements.
• Identify and implement process improvements to streamline collections operations and adoption of best practices
• Effective deployment of collections tools including site visits and legal avenues to improve recoveries viz-a-viz costs

Requirements

• Minimum 5 years’ proven collections experience in financial services industry
• Minimum Degree or equivalent qualification
• Strong leadership skills
• Experience in Auto hire-purchase collections & recoveries is an added advantage
• Excellent communication and negotiation skills, and proficient in English (both verbal and written)

We encourage interested qualified candidates to email an updated resume in word doc format indicating current and expected compensation to enquiry@targetpartners.com.sg.

We regret that only shortlisted candidates will be notified.

[Joe Chua, R1105627]