Voice Engineer

Role Overview

As a voice engineer, the candidate will be responsible for maintaining and supporting Network and Telephony infrastructure, managing and delivering Network / Telephony projects in Asia within proposed budget and timelines.

Responsibilities

• Design, implement and support network / telephony infrastructure, including IP telephony, Cisco unified communications Manager, Trader Voice (BT/IPC), Cisco Expressway services, Voice recording systems, Mobile Voice services in Asia/Pacific
• Ensure and enhance Asia Pacific Network and Telecom services be in line with business requirement in terms of stability, resilience, and performance.
• Monitor voice system performance, capacity, and call quality, optimizing as necessary to ensure high availability and excellent user experience.
• Develop and maintain documentation for voice systems, including network diagrams, configurations, and standard operating process.
• Implement and manage disaster recovery and business continuity plans for voice infrastructure.
• Troubleshoot complex voice-related issues and implement solutions in a timely manner.
• Manage vendor relationships for voice-related hardware, software, and services.
• Provide technical support and training to end-users on voice systems and features.
• Manage product lifecycles for voice platforms.
• Ensure global standard and best practices are implemented in all network infrastructure.
• Ensure technical documentation are properly maintained.
• Provide escalation support and advance troubleshooting of critical issues on voice platforms.
• Manage regional network project implementation.
• Engineering and streamline operation workflow processes.
• Provide consultations and operational support to business and IT units.

Requirements

• Bachelor degree in a Computer Science, Telecommunications, or equivalent
• Minimum 5 years of technical and voice operation experience in investment banking, financial institution or large enterprise environment

• Extensive knowledge on Cisco Call Manager Configuration / Cisco Unity
• Experience on trader voice platforms (BT ITS platform) and voice recording platforms
• Knowledge on TCP/IP, QoS and VoIP protocols (SIP, H323, RTP, SRTP)
• Experience with SIP trunking and PSTN connectivity
• Familiarity with voice security best practices and compliance requirements
• Knowledge of QoS (Quality of Service) implementation for voice traffic
• Regional project implementation experience
• Work independently in a highly dynamic environment, both individually and as a team
• Fluent spoken and written English

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