Field Support Engineer (Healthcare)

Responsibilities:

• Check and approve operational quality of system equipment.
• Instruct customers in the operation and maintenance of the system.
• Liaise with customer on administrative and technical matters for assigned projects.
• Interpret customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
• This job include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.

Requirements:

• Minimum Diploma in Information Technology or its equivalent with 2 years experience
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Good team player and independent worker with good written and interpersonal skills with the ability to build strong relationships with customer
• Microsoft Windows Server 2008 (certified)
• Knowledge in VMware, LAN/WAN Networking and SQL Server Database will be added advantage
• Willing to work on standby mode by rotations.