Responsibilities
About the Team
E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop. SMT is looking for a Global Business Analyst to be responsible for building the metrics reporting system and help to drive business reviews and decision making. This position will provide key analytical, reporting, forecasting support for the group and will be responsible for developing reporting and variance analysis regarding weekly/monthly/bi-monthly statistics, provide support & recommendations regarding performance.
Responsibilities
- Support in overall data requirements of E-commerce Moderation; structure and design core index; build and maintain data dashboard; monitor core index data abnormalities.
- Collaborate with the DE, PM, RD, and Algo teams to improve data infrastructure, enabling moderation teams to identify problems and potential operational opportunities more efficiently and effectively.
- Co-operate with regional moderation leaders and cross-functional teams closely, to build up insights and provide data analysis & business review reports or any other reports as required.
Qualifications
Minimum Qualifications
- Bachelor's degree or equivalent practical experience.
- Ability to pull/process/analyze appropriate data for specific tasks, and derive accurate conclusions/insights from data analysis.
- Ability to come up with appropriate storylines to convey the key messages in a concise & clear way, and adapt the storylines to different target audiences and report occasions.
- Ability to define the best analytical methodology when presented with a problem, and deliver with little leadership hand-holding from defining methodology, conducting analysis and writing reports.
- Ability to pick up domain knowledge in new areas quickly. Strong multitasking and time management skills.
Preferred Qualifications
- Proficient in Python and SQL to conduct statistical modeling or data analysis.
- Global business experience or analytical experience.
- Familiar with the policy and moderation landscape.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Demo
Singapore, Singapore
Intern