Customer Service Executive- WC2-Logistics-Mon – Fri

Job Description & Requirements

• Prompt and professional handling of customers’ enquiries.
• Compliance to internal and external operation procedures.
• Accurate and timely updates in system.
• Efficient and smooth handling of shipments, including processing of documents, manifest, invoicing, cost capturing.
• Liaison with internal, external and overseas customers.
• Coordination with vendors, carriers, warehouse and transport sub-contractors.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Other duties as assigned by the Management.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Take the extra mile to engage customers.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

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