Customer Service Executive (5 days / Freight Forwarding) - WC2

• Serve as the main liaison for customer inquiries, ensuring proactive and effective account management.
• Develop and nurture strong customer relationships while fostering cross-departmental collaboration.
• Assist in bid preparation to drive successful customer engagements.
• Provide strategic recommendations to maximize revenue while aligning with existing business models.
• Engage with global accounts, participating in operational reviews and KPI assessments.
• Support the global operations team by offering troubleshooting assistance and guidance.
• Address and resolve customer concerns promptly within defined timeframes.
• Collaborate with internal teams, including sales, customer service, billing, and operations, to enhance overall service quality.
• Regularly update and maintain Standard Operating Procedures (SOPs) while promoting best practices.
• Assist in vendor sourcing initiatives to drive cost savings and improve operational efficiency.

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