Sales Coordinator (West) (Manufacturing)

Responsibilities:

• Respond to customer inquiries received via email, fax, telephone, letters, and other communication channels.
• Provide customers with information on product availability, delivery schedules, and shipping locations.
• Ensure customer orders are processed accurately and in a timely manner.
• Prepare supporting documentation, enter orders into the company’s system, and monitor their progress.
• Manage special orders for out-of-stock or non-regular items, and notify customers upon availability, working closely with the supply chain executive and warehouse team.
• Maintain proper filing of correspondence, coordinate and handle shipping and delivery documents, and manage Letters of Credit (LC) negotiations with banks.
• Prepare documentation for sales meetings, track sales records, and participate in sales meetings.
• Collaborate with various departments, including the technical team to address product or technical inquiries.
• Liaise with the accounts department for matters related to customer payments, deposits, refunds, and stock returns. Coordinate with the supply chain for PR/PO processing and logistics for delivery scheduling.
• Independently manage all shipping and customs invoices, and coordinate with company-appointed forwarders and shipping agents.
• Prioritize tasks efficiently to meet deadlines, and adapt priorities seamlessly when necessary.
• Process and update purchase orders and related records in the system.
• Verify order confirmations against purchase orders/system entries and notify the supply chain of any discrepancies.
• Cross-check supplier invoices with purchase orders/system records.
• Negotiate competitive rates with company-approved forwarders in line with the company’s procurement policies.
• Oversee all inbound shipments, optimize cost efficiency, and track consignments effectively.

Requirements:

• Must have at least a professional certificate, GCE ‘O’ Level, NITEC, Diploma, or an equivalent qualification
• Minimum 2–3 years of relevant work experience required
• Able to work well under pressure in a fast-paced environment
• Self-motivated and adaptable to change
• Proficient in Microsoft Office

Wecruit Pte Ltd | 20C0270

Tew Jie Wei | R22106822