RETAIL & EVENTS EXECUTIVE

Responsibilities in Events & Retail Stores:

Providing A Great Shopping Experience

• Handling customer complaints and concerns.
• Answer to customers questions through in-person, phone, email, chat and may also providing timely, empathetic help that keeps customers’ needs at the forefront of every interaction.
• Be personalized, competent, convenient and proactive.
• To ensure stocks are fully replenished on retail shelves at all times.
• Operate P.O.S machine and handle cash and other payment methods professionally, courteously. Understands how to handle local and foreign currency.

Provide Retail Experience That Meets Guest Expectations

• Participate in monthly inventory stock take.
• Proactively engages with all guests and upsells items.

Work with Shop in Charge on the Retail & Events Team

• Equipped in technical skills and product knowledge.
• Constantly improve or maintain performance and provides guidance where performance is below expectation.
• Ensures execution and maintenance of all Visual Guideline as well as guaranteeing the visual presentation of retail store is meeting standards.
• Ensures that safe working practices are followed
• Maintains levels of confidentiality and discretion for all VIPs.

Online Orders And Store Orders

• Ensure that all web orders and enquiries are answered timely.
• Ensure all online products information, inventory and new products are up to date

Other Responsibilities

• To oversee and ensure smooth processing of mail orders request.
• Addressing feedback from VIPs to enhance guest’s experience.
• To observe professional and customer focused telephone etiquette at all times.
• To be familiar with any and all promotional events for the Retail store or Pop up events.
• To record and handle any defective and damaged goods and highlight to management in a timely manner.