Job Posting for Patient Service Associate at Yishun Community Hospital
Institution: Khoo Teck Puat Hospital
Family Group: Ancillary
To perform service assistance to patients in the area of Department of Diagnostic Radiology (DDR) which includes but is not limited to registrations, collection of payments, scheduling of appointments and other administrative duties.
MAJOR DUTIES AND RESPONSIBILITIES (A) SPECIFIC
Receives and greets patients who come for diagnostic radiological examinations.
Registers patients manually or electronically into the SAP and RIS.
Prints out patients identification labels and bills patients accordingly.
Schedule appointment for inpatients and outpatients.
Receives and sorts out request forms from the wards/appointment cases.
Assists in advising and directing patients who require financial assistance and counselling.
Maintains cleanliness of work areas and immediate spot cleaning when cleaners are not available at hand.
Ensures that request forms are duly completed with complete information such as patient's particulars, doctor's signatures etc.
Prepares and summarizes the dally cash collection before handling over to the CISCO agency for banking.
Responsible for maintaining an adequate supply of stationery requirements and topping up of brochures in all waiting areas.
(B) GENERAL
To attend to telephone calls, fax and other enquiries
To participate in corporate events whenever necessary
To undertake any other duties as directed by the radiographers and department nurses
Embrace continuous improvements as our way of life by improving and refining work performance on a daily basis.
JOB REQUIREMENTS (A) EDUCATION, TRAINING AND EXPERIENCE
Completed 'O'/N' Level Certificate
Good communication and interpersonal skills
Working knowledge of computer
Those with ITE certificates and knowledge in MS Words and MS Excel will be an advantage
Relevant work experience preferred
Patient Service Associate, Rehabilitation Centre and Acupuncture Services
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