Information Technology Support Engineer

Project type: Dedicated backfill

Contract: Freelance

Address: Kechnec Industrial Park Kechnec 288, Slovakia

Budget : 130 euro per day

Position Responsibilities and Functions:

* Provide first/second level contact and problem resolution for customer issues.

* Work with vendors to remediate complex AV issues as needed.

* Provide timely communication on issue status and resolution.

* Maintain ticket updates for all reported incidents.

* Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010 Cisco Jabber, another authorized desktop application.

* Should have basic knowledge of Mac operating system, to support Apple pc users.

* Install, upgrade, support and troubleshoot for printers, computer hardware. 

* Performs general preventative maintenance tasks on computers, laptops, printers. 

* Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

* Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

* Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

* This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.