Cyberspace Operations Administrative and Coordination Support to Threat Hunting

EXPERIENCE AND EDUCATION:

Essential Qualifications/Experience:

· Experience of at least 2 years in:

ü engaging with highly technical cyber security professionals

ü summarizing discussions, identifying relevant points and action items

ü coordinating stakeholders at multiple levels (strategic, operational and tactical/technical)

ü creating work orders, tickets in multiple ticketing systems and following them up

ü writing presentation slides for different audiences

ü resources planning based on current and projected workload

· Ability to explain complex technical topics in simpler terms to a non-technical audience

· Maintain situational awareness of multiple ongoing activities across disparate ticketing systems and coordinating the activities across those

· Demonstrable existing experience with documenting existing processes using Atlassian Confluence software

· Experience with Knowledge Management activities; storing and categorizing documents from multiple sources

· Editing work on SOP (Standard Operating Procedures) and SOI (Standard Operating Instructions)

· A previous experience in working for or supporting a military or governmental organization is asset

· Based on directions from the Service Delivery Manager (SDM) and deputy SDM:

ü organise meetings (both in-person but virtual using NATO videoconferencing infrastructure)

ü open service requests, change requests and work orders within NCIA and NCSC ticketing and tasking systems

ü pro-active follow-up of existing requests in various systems on a periodic basis

· Based on directions from the Service Delivery Manager (SDM) and deputy SDM:

ü write emails to stakeholders of the service

ü write and review SoW, contracts and license agreements

ü resource planning

ü writing, editing and creation of SOP/SOI in the NCSC wiki

ü presentation slides preparation