Functional Analyst Dynamics CRM

Role: Functional Analyst Dynamics CRM

Location: Brussels, Belgium

Deadline for submitting CV's: 14/3/25

Client: MLOz

Language: EN Native French or Dutch with a good knowledge of the other language

Description:

• Project/Department Description and responsibilities

• For our client, we are looking for a Functional consultant Dynamics 365 to join an existing Scrum team.

• You will collaborate on the implementation of Dynamics 365 to replace the existing software.
  
  

Primary Tasks and responsibilities

• You are responsible for analysing the needs of internal customers.

• You collect their questions, prioritise them, analyse them, search for the best possible solution together with the architect(s) and fellow analysts, design a prototype in Dynamics and have it validated by the internal customer

• You pass on the validated requirements and prototype to the developers.

• You test out the delivered solution and then ask the customer to test and validate it

• In cooperation with the other team members, you ensure that the team can work efficiently and independently according to the scrum principles

• If you have experience as or are interested in a product owner role, we can look at evolving towards this

• If you have extensive experience as an analyst, we can look at helping to coach junior analysts.
  
  

Secondary Tasks and responsibilities

• Quality assurance

• Write the test scenarios

• Test the final solution as proposed to the end users

• Document the test results

• Solve testing problems and retest

• Constant evolvement conducted in lessons learned after each milestone achieved

• Put in practice the improvement actions and good practices of software development

• Leadership skills compatible with over 5 years of professional experience

• Very good coaching & training skills
  
  

Technical profile requirements

• Expert knowledge of Microsoft Dynamics Customer Engagement CRM

• Strong experience with the configuration of Microsoft Dynamics D365 CRM, Sales, Servicing and/or Omnichannel

• Strong experience the main analysis tools: process modelling, user stories, acceptance criteria, etc.

• Good knowledge of methodology: Agile, Object oriented

• Good knowledge of tools: JIRA, SVN
  
  

Non-Technical profile requirements

• Accepts personal responsibility for client satisfaction

• Strong tracking, coordination and project planning skills

• Establishes and manages engagement objectives, expectations and quality plan

• Ability to identify and implement process and/or application improvements

• Strong analytical and problem-solving skills

• Must be able to work on multiple simultaneous tasks with limited supervision

• Quick learner, motivated self-starter

• Excellent customer service, interpersonal, communication and team collaboration skills

• Able to follow change management procedures and internal guidelines

• Leadership skills compatible with over 5 years of professional experience

• Very good Coaching & training skills
  
  

Language requirements

• Native French or Dutch with a good knowledge of the other language

• Fluent in English
  
  

Location

• Min. 2 days on-site at Gent or Brussels

• 3 days remote work
  
  

Methodology/Certification requirements

• Master Degree in Computer Science OR equivalent through experience. Advanced course work in technical systems plus continued education in technical disciplines is preferred

• Certified Dynamics 365 Customer Engagement

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QUESTIONS TO BE ANSWERED UPON SUBMISSION

How many years of experience:

• Business Analysis

• Functional Analysis

• Microsoft Dynamics 365

• Microsoft Dynamics 365 – Sales

• Microsoft Dynamics 365 – Servicing

• Microsoft Dynamics 365 Certification?