Customer Support Analyst

Are you ready to learn fast and have a real impact on the company?

We are looking for a Customer Support Analyst to extend our team!

As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing & potential futures customers. Our goal is to make our customers happy by solving their issues and giving them a good quality service.

Your mission will consist of helping our software's users by investigating to provide them the perfect answer to their questions. When a customer's request comes in, through ticketing (emailing system), you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of request.

Indeed, you will closely collaborate with internal teams such as Consultants, Sales or Developers.

RESPONSIBILITIES

• Help customers with their use of Odoo Business Apps
• Solve functional problems by investigating
• Ensure customers' satisfaction
• Improve customer's experience
• Contribute to the improvement of our product & all documentation

MUST HAVE

• Degree or experience related to Business
• Fluent in French and English
• Valid work permit for Luxembourg
• IT & Business Affinity
• Customer oriented & Solution minded
• Autonomous and fast learner

NICE TO HAVE

• Any other European Languages (Dutch, German, Spanish, ...)
• Good knowledge of business processes
• Technical knowledge (XML, Python, JS)

What's great in the job?

You will start your on-boarding with 2 weeks of intensive functional training with a final certification. You will be glad to contribute to the improvement of our software Odoo by escalating good feedback.

In a nutshell, you will be the key point between the end-users and Odoo. We count on you to give our customers the best support experience they have ever had. None of your work days will be the same, guarantee!

What we offer?

• Attractive salary package
• Opportunities for development and training 📈
• Sponsored Events
• Sport activities: Play any sport with colleagues and Odoo pays the bill.