Business Solution Architect (Salesforce Service Cloud)

We are seeking a highly skilled and experienced Business Solution Architect to lead the design and delivery of cutting-edge Salesforce Service Cloud solutions.

In this role, you will collaborate with business stakeholders to understand their needs, refine requirements, and deliver robust solutions that drive business transformation across enterprise processes.

We accept CVs in English only.

Responsibilities

• Lead functional client discussions, requirements refinement sessions, demonstrations, and walk-throughs for diverse target audiences
• Facilitate discovery sessions in collaboration with business stakeholders to capture and document comprehensive business processes
• Create, refine, and manage user stories and acceptance criteria to ensure alignment with configuration, development, and testing requirements
• Guide capacity planning, backlog prioritization, and sprint planning to meet project deliverables
• Collaborate with business solution architects and software architects to develop solution designs and coordinate related development tasks
• Oversee and coordinate test activities with the quality assurance team to maintain high-quality deliverables
• Conduct knowledge transfer sessions to enable target audiences to adopt solutions effectively

Requirements

• Minimum of 10 years of practical hands-on experience in Salesforce development
• Bachelor's degree or equivalent with strong written, verbal, and presentation skills
• Salesforce Administrator Certification and Salesforce Service Cloud Consultant Certification
• Experience documenting business process diagrams and creating epics and detailed user stories
• Agile methodology expertise, including sprint planning and backlog management
• Background in requirements analysis, enterprise business process analysis, and organizational consulting
• Proficiency in coordinating cross-team collaboration between business stakeholders, architects, and development teams

We offer

• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
• Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
• Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone.
• Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
• Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
• Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!

Please note that even though you are applying for this position, you may be offered other projects to join within EPAM.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.