VOIP Administrator

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). Work Shift Day Work Day(s) Monday-Friday Shift Start Time 8:30 AM Shift End Time 5:30 PM Worker Sub-Type Regular Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s. Job Description Installs, configures, maintains, and supports network components and infrastructure according to Information Systems & Technology standards and industry best practices. Serves as part of team responsible for designing, developing, and maintaining a scalable, highly available network architecture that meets business objectives and service level agreements. Experience 2 years of experience in a technical support position supporting a Cisco Collaboration environment: Call Manager Telepresence Webex Cisco Unity Connection Cisco Unified Border Element Voice gateways MGCP and SIP PRI/T1, analog FXO/FXS Cisco Unified Survivable Remote Site Telephony (SRST) IP phones (8851, 8832) Preferred Qualifications Bachelor's degree 1 year of experience in a healthcare setting Experience in traditional private branch exchange and voicemail system integration to a unified communications environment Experience in a technical support position supporting Cisco Unified Contact Center Enterprise Education Associate's degree in Management Information Systems, Information Systems, related field, or equivalent experience Certification Summary No professional certifications required Knowledge, Skills and Abilities Understanding of the Cisco Collaboration solutions architecture (Expressways, Webex, Call Manager, Unity Connection, Video Mesh, Cisco Unified Border Element, Telepresence, E.164) Knowledge of how to configure the IP Phone signaling protocols of Session Initiation Protocol (SIP), Media Gateway Control Protocol (MGCP) Knowledge of how to integrate and troubleshoot Cisco Unified Communications Manager with LDAP for user synchronization and user authentication Knowledge of how to implement Cisco Unified Communications Manager provisioning features Knowledge of Cisco Unified Communications Manager (12.5 and above) Knowledge of Cisco Unity Connection (12.5 and above) Knowledge of voice gateways, e.g., MGCP, SIP, digital PRI/T1, analog FXO/FXS, Cisco Unified Border Element, SRST Knowledge of Cisco Unified Survivable Remote Site Telephony (SRST) Knowledge of Cisco Unified Contact Center Enterprise Job Responsibilities Provides level 1/2 support and troubleshooting to resolve customers and network issues. Participates in daily and after-hours on-call support for network operating needs. Available 24/7 for issues and problem escalations during On-Call rotation Participates in P1 leadership escalation management when requested. Monitors systems alerts and performance/utilization reporting. Troubleshooting network problems and outages and schedules/implements patches, upgrades, hot fixes, and security configurations. Assisting unified communications engineering team with maintenance-related upgrades to all Collaboration systems. Troubleshooting dial plan and call routing in Cisco Unified Communications Manager Troubleshooting Public Switched Telephone Network (PSTN) access using MGCP, SIP and PRI gateways Configuring calling privileges in Cisco Unified Communications Manager Maintaining a globalized call routing within a Cisco Unified Communications Manager cluster Maintaining and troubleshooting media resources in Cisco Unified Communications Manager Configuring endpoints and commonly required features Configuring and troubleshooting Cisco Unity Connection users Configuring and troubleshooting Cisco Unity Connection call handlers Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law. Primary Location Address 1575 Northeast Expy NE Job Family IT Architecture & Design Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow. With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report. Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow. Have questions about the recruitment process? Check out What to Expect. https://careers.choa.org/lp/What to Expect/2895392d3ba166e6/?locale=en_US