Health Unit Coordinators (HUCs) work 7am-7:30pm This is a 36 hour per week position (3-12 hour shifts) Flexibility in the schedule is a must, scheduled days vary week to week, no set schedule Shifts include weekends (3-4 weekend shifts in a 4 week block) and holidays (summer and winter). Winter/Summer holidays rotate every year The Maternity Unit is a busy unit that delivery approximately 1400 babies a year. We have a large staff 120 staff members including RNS, PSTs, HUCs and admin staff HUCs manage phones, visitor traffic, register/discharge all of our patients in the computer, complete birth certificates (will need to get notary after hire), schedule procedures, welcome patients and settle them into their rooms. The right candidate possesses strong customer service communications skills, multitasking, organization, computer skills and the ability to work in a busy environment. Summary The Health Unit Coordinator (HUC) 2 is responsible for multi-tasking clerical and patient customer service support functions as part of the patient care team. The Health Unit Coordinator provides the connectivity between the providers, staff and inter/intra department areas through various modalities such as fax, phone,and computers (command central). The Health Unit Coordinator 2 may also registers patients and perform other data management activities. The HUC acts under the direction of daily shift supervisor and the unit resource person. Education High school or equivalent (GED). Certification, Registration & Licensure Certification required to obtain: Notary Public, State of New Hampshire, within 4 months of hire date. Must be kept current. Experience Must have outstanding customer service skills. Experience with Microsoft Office applications in a Windows environment. Responsibilities Coordinates patient and information flow at the desk area to clinical staff, patients/families and other departments. Greets the patient and family and completes the patient registration process. Completes order entry process, coordinates computer downtime, and coordinates patient information changes in the computer. Demonstrates time management skills. Prepares and/or organizes and/or disassembles the patient medical records for charts according to HIMS specifications. Helps ensure a clean, safe environment with appropriately stocked supplies and functioning equipment. Performs job specific requirements and other duties as assigned. Serves as a preceptor for new employees. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this Job, the employee is regularly required to hear. The employee is frequently required to do repetitive motion, perform activities that require fine motor skills, sit, speak, and walk. The employee is occasionally required to bend, reach, squat, and stand. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is occasionally exposed to airborne pathogens, bloodborne pathogens, bodily fluids, and electrical hazards - shock. The noise level in the work environment is usually moderate. Concord Hospital (CH) is a nationally-accredited, progressive regional health system. Over the past two decades, CH has evolved from a community hospital to a $550 million net revenue regional integrated health system with more than 3,574 employees, leaders and clinicians who are talented, mutually supportive, and community centered in helping the organization meet its community mission. CH has sophisticated clinical and management practices. The organization consistently performs among the top ten percent of national organizations and has received many national accolades (e.g., most wired, Press Ganey's summit award). After a four-year effort to strengthen and standardize our quality management processes, Concord Hospital has become the first healthcare system in New Hampshire to be certified as being in compliance with internationally recognized quality management practices ISO 9001:2008 certification, issued by DNV GL. ISO certification means that patients can be confident CH has implemented and strengthened processes for internal auditing, control of documents, control of records, control of non conforming products, and preventative and corrective action. Learn more about working at Concord Hospital Culture and Values Career Development Benefits Life Here