Summary Under the direction of the Director, the Office Manager is responsible for daily management of the office functions. This includes but not limited to operational, financial, coordinating program improvement, customer relations, and performing a variety of clerical duties in support of the department, and the department director. The manager is the primary resource person for non clinical related issues for staff. Responsibilities also include working collaboratively with other departments of the hospital and supervision of the office clerical assistant. Education Two years of formal training or education beyond the high school level (e.g., Associates Degree). Certification, Registration & Licensure None required. Experience Demonstrated ability to effectively interact with multidisciplinary staff, patients and others. demonstrated ability to perform as a member of a team. Responsibilities Manages obtaining screening information on referrals. Assists with the initial visit documentation requirements for the department. Responsible for customer relations and customer service initiatives. Provides administrative support to the Substance Use Department and Director to include arrangement of meetings, maintaining statistics/data bases, coordinating clinical schedules, assignment of patients to clinical providers, and managing department inventory of supplies. Performs the role of the time keeper for the department. Ensures compliance with duties for State, Local, and Federal regulatory requirements. Participates and provides clerical support in department committees, projects and meetings, as well as to clinical staff. Takes responsibility for individual performance goals. Participates in establishing, monitoring, and meeting annual department productivity, fiscal goals, quality initiatives, staffing and daily operations. Participates in and supports departmental and organizational change. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to speak. The employee is frequently required to do repetitive motion, hear, perform activities that require fine motor skills, reach, sit, smell, and walk. The employee is occasionally required to bend, climb, kneel, squat, and stand. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The noise level in the work environment is usually quiet. Concord Hospital (CH) is a nationally-accredited, progressive regional health system. Over the past two decades, CH has evolved from a community hospital to a $550 million net revenue regional integrated health system with more than 3,574 employees, leaders and clinicians who are talented, mutually supportive, and community centered in helping the organization meet its community mission. CH has sophisticated clinical and management practices. The organization consistently performs among the top ten percent of national organizations and has received many national accolades (e.g., most wired, Press Ganey's summit award). After a four-year effort to strengthen and standardize our quality management processes, Concord Hospital has become the first healthcare system in New Hampshire to be certified as being in compliance with internationally recognized quality management practices ISO 9001:2008 certification, issued by DNV GL. ISO certification means that patients can be confident CH has implemented and strengthened processes for internal auditing, control of documents, control of records, control of non conforming products, and preventative and corrective action. Learn more about working at Concord Hospital Culture and Values Career Development Benefits Life Here