Summary Reporting to the Clinical Manager, and under the direction and supervision of the providers, assists in the examination and treatment of patients, has expert clinical competency for CMA/RMA role, has expert skills and previous cardiac, telemetry or tele-tech experience and is able to independently perform specific treatments and procedures under the direction of a provider. Has expert competency and skills to support MA role requirements. Serves as mentor to others in skill and practice of medical assisting. In addition, may be involved in other areas of medical office support including clerical and organizational. Education Graduate of an accredited Medical Assistant program with minimum of one year of related experience and/or training in similar medical practice/field; OR successful completion of a Licensed Nursing Assistant program or Military medical training with at least four years of experience. Additional specialized training specific to the role and practice. Certification, Registration & Licensure Certification (CMA) or registration (RMA) highly recommended and obtained as soon as eligible. Specialty certification recommended, if applicable. Current American Heart Association Basic Life Support for Healthcare Providers certification or Red Cross CPR/AED for Professional Rescuers and Health Care Providers. Experience Minimum of three years experience in a medical office practice required, cardiology background preferred. Responsibilities Demonstrates expert clinical skill in MA practice. Expert skills in and independently performs specific treatments and procedures under the direction of a provider. Interviews patients in the exam room, obtaining and documenting information relevant to patient care. Prepares treatment rooms for examination of patients, including stocking and cleaning. Assists provider by preparing patients for physical examinations and by assisting with procedures. Follows telephone screening guidelines for answering the phone; identifies patient's health problem or concern and directs calls. Consistently schedules patient appointments and referrals demonstrating understanding of scheduling guidelines and patient needs. Reason for appointment is clearly documented. Cleans and prepares instruments for sterilization. Uses software (EMR, e-mail, registries, portal, etc.) following established protocols for documentation, responding to requests, and initiating appropriate tests and orders. Maintains clinical expertise in practice specific competencies. Performs job specific requirements and other duties as assigned. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this Job, the employee is regularly required to hear and speak. The employee is frequently required to sit and walk. The employee is occasionally required to bend, climb, do repetitive motion, kneel, and perform activities that require fine motor skills, reach, smell, squat, and stand. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is occasionally exposed to airborne pathogens, blood borne pathogens, and bodily fluids. The noise level in the work environment is usually moderate. Concord Hospital (CH) is a nationally-accredited, progressive regional health system. Over the past two decades, CH has evolved from a community hospital to a $550 million net revenue regional integrated health system with more than 3,574 employees, leaders and clinicians who are talented, mutually supportive, and community centered in helping the organization meet its community mission. CH has sophisticated clinical and management practices. The organization consistently performs among the top ten percent of national organizations and has received many national accolades (e.g., most wired, Press Ganey's summit award). After a four-year effort to strengthen and standardize our quality management processes, Concord Hospital has become the first healthcare system in New Hampshire to be certified as being in compliance with internationally recognized quality management practices ISO 9001:2008 certification, issued by DNV GL. ISO certification means that patients can be confident CH has implemented and strengthened processes for internal auditing, control of documents, control of records, control of non conforming products, and preventative and corrective action. Learn more about working at Concord Hospital Culture and Values Career Development Benefits Life Here