Where compassion meets innovation and technology and our employees are family.

General Purpose of Job:

Conducts the business affairs of the department within the limits of his/her scope of authority set forth by this job description. She/he will be responsible for assigning tasks and addressing problems to ensure the office operations run smoothly. Responsible for directing the ongoing operations of the physician/provider practices and supervising the activities of all clinical and non-clinical staff supporting the practice. Incumbent has managerial responsibilities over multiple physician/provider practices operated by DCH.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the Director, as required.

Office Manger Responsibilities:

• Maintains utmost level of confidentiality at all times.
• Adheres to hospital and health plan policies and procedures.
• Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines. 
• Oversight and supervision of personnel.
• Responsible for keeping all aspects of a physician’s practice functional – i.e., answering service, call schedule, supply inventories (office & medical), physician’s licenses, medical record forms/documentation/confidentiality, patient information forms, call coverage, contract services, waste management, prescription services (manual & electronic), etc.
• Provides input on departmental budget and operational goals and manages clinic operations to achieve set targets and goals.
• Mentors and guides other clinic office managers regarding best practices for clinic operations and helps ensure the clinic physicians are operating in an efficient and effective manner.
• Guides clinic physicians on clinic decisions affecting the practice through the use of data and benchmarks.
• Interviews, selects, makes recommendation for hires, and retains employees
• Ensures orientation and training for employees
• Manages the overall operational performance for the practice including quality metrics
• Participates in the positive discipline process in coordination with HR and upper management.
• Manages clinic productivity standards
• Responsible for clinic compliance requirements with all local, state, and federal regulations and laws
• Approves payroll and is responsible for accurate payment of employees
• Works with the responsible billing department to ensure timely and accurate billing of services rendered.
• Manages front line operations of area of accountability related to meeting/exceeding departmental goals, DCH Mission and Vision.
• Sorts and reviews invoices and statements of vendors and looks for opportunities to enhance the efficiency and profitability of the clinic.
• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation
• Assist in day-to-day tasks as needed in the clinic/office to ensure delivery of quality patient care, and a safe and efficient working environment – including filling in with the receptionist's position – or any other position – as deemed necessary.
• Maintain patient privacy in all matters including written medical records and computer records
• Maintains Corporate Compliance, HIPAA, Security and Red Flag Alert Plans/Procedures/Staff Training for the Practice that pertains to a Private Practice in addition to the DCH Standards/Policies/Procedures
• Provides oversight and direct management of office staff
• Assists patients and staff as needed to meet the needs of the department
• Responsible for all Practice supply ordering/inventories
• Responsible for assisting with the provider credentialing/recredentialing processes of all insurance companies
• Manages front line operations of area of accountability related to meeting/exceeding departmental goals and DCH Mission and Vision.

• May travel to designated service area as needed to perform duties and responsibilities.

Education and/or Experience:

• Minimum of two (2) years’ experience as a team leader/supervisor/manager of business services in a healthcare related environment including knowledge of general medical billing practices and budget management.
• Bachelor’s degree in Healthcare, Business or related field preferred. Good interpersonal and public relations skills required.
• Valid driver’s license and must have reliable transportation resources to travel to business-related meetings.
• Must be able to read, write legibly, speak and comprehend English.
• Possess computer skills for using Word, Excel, Access, Power Point, Internet, internal and external email.