Where compassion meets innovation and technology and our employees are family. Thank you for your interest in joining our team! Please review the job information below. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Maintains utmost level of confidentiality at all times. Adheres to Hospital and department policies and procedures. Adheres to TX Department of Health policies and procedures. Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines. Follows all DSHS provided training materials related to data collection, customer service, breastfeeding and civil rights training. Peer counselors will work 20% of hours outside regular clinic hours. Hot line number will be checked and followed up once after clinic hours. Peer counselors will provide STAT services to DCH NICU. A cell phone will be used in outlying clinics. A peer counselor will be scheduled on the WIC mobile weekly. A peer counselor will visit Spohn nursery during clinic hours and, as requested. CLIENT CONTACTS Responsible for contacting pregnant women in assigned caseload during their last trimester to determine if client has questions regarding breastfeeding. Letters must be sent to those without phones. Responsible for calling breastfeeding women in assigned caseload quarterly to answer questions or concerns regarding breastfeeding. Letters must be sent to those without phones. Documents all client contacts using the proper forms. Forwards these forms to the Breastfeeding Coordinator each month keeps all records per DSHS regulations. GREETER Functions as greeter in the clinic in order to introduce breastfeeding program and direct clients to appropriate area. COUNSELING Counsels new prenatal client concerning basic breastfeeding issues. Schedule home visits, as necessary and with approval of the Director/Breastfeeding Coordinator, to support the new breastfeeding client. Refers client to the Breastfeeding Coordinator or Lactation Consultant for advanced breastfeeding issues. Refers client to their physician when breastfeeding issues may affect the child’s or mother’s health. Refers all medication requests to the client’s physician. Under the supervision of the nutrition or breastfeeding educator assists with breastfeeding classes and/or answering questions during prenatal classes. As requested, completes a breastfeeding bulleting board and other materials to promote breastfeeding. Requests mother’s permission before touching the mother or child. BREAST PUMPS Under DSHS and departmental policies, provides breastfeeding pumps only to mothers approved by appropriate staff. Completes all client training regarding breast pump use/safety issues. Completes the appropriate forms, and has documentation reviewed by the clinic supervisor or designee (CSA II). Responsible for contact clients using hospital grade electric breast pumps monthly. Works on the breastfeeding monthly mail out, as directed. Follows standard precautions and OSHA standards. Provides a monthly summary of breastfeeding activities. RELIEF CSA Completes duties of the CSA I position as assigned. Performs general receptionist and clerking duties, manages appointment system, data entry and vouchering. Secures anthropometrics, a hemoglobin and hematocrit and completes a medical history review. Conducts a financial assessment according to policies set by DSHS. Assists with medical chart management, creates custom reports using the foxfire system, completing daily and monthly reports as required by the grant and or Driscoll Children’s Hospital. OTHER DUTIES Attends monthly in-service training for departmental and breastfeeding issues. Responsible for helping meet/exceed the State Agency Performance Measure related to breastfeeding. Maintains a professional demeanor at all times. Completes audits as assigned. Maintains expenditures and revenue within approved budgeted levels. Works only within approved hours. Demonstrated knowledge of policies and procedures. Completes other duties as assigned. Participates in Process Improvement activities of the Department and Hospital. Attends Hospital and Departmental meetings as required. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or Hospital approved equivalent. Must be able to conduct an effective client interview and teach individuals in a group setting. Must be knowledgeable of community health and social resources related to breastfeeding. Must be able to communicate with individuals of varying socio-economic, cultural and educational backgrounds. Must have a previous, satisfactory experience breastfeeding a baby per SA guidelines. Experience as a WIC mother is necessary. Must be able to work outside regular clinic hours and outside of the WIC clinic. CERTIFICATES, LICENSES, REGISTRATIONS CPR rated within one month of hire. Successful completion of all DSHS nutrition and breastfeeding modules within 3 months of hire and per DSHS regulations. Successful completion of all DSHS applicable Training Modules within 3 months of hire. Valid driver’s license and good driving record. Until all children are well. Driscoll Children’s Hospital and its specialty centers, urgent care centers, and after-hours facility serve a vast area covering 31 South Texas counties. The hospital is a 191-bed tertiary care center offering 32 medical and 13 surgical specialties. Combined with our non-profit, community-based Health Plan, Driscoll Health System is an exceptional workplace for anyone with a big heart and a drive for success. Smiles, hugs and a soothing touch are as much a part of Driscoll’s approach to treating children as is its advanced medical treatments and technologies. The core values at Driscoll Heath System are: Compassion, Advocacy, Respect, Excellence, and Stewardship. These values are exemplified through every position - from treating the most critical patients hands-on, to maintaining a clean environment, to keeping the organization running from behind the scenes. We invite you to learn about Driscoll’s rich history and explore the laidback lifestyle South Texas has to offer.