We create possibilities that move life and commerce forward Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what’s possible, you’ve come to the right place. JOB DESCRIPTION: Step into an invigorating role as a Supply Chain Principal Support Analyst, where you'll be the driving force behind transformative projects that redefine customer experience. Take charge of project management, seamlessly coordinating every aspect of new customer modifications and rollouts, from inception to flawless installation. Elevate your impact by prioritizing issues and projects, specializing in resolving intricate code issues to drive the delivery of new and enhanced products that exceed customer expectations. As a true leader, you'll spearhead technical training sessions on processes and software, empowering your colleagues with the knowledge to excel in their roles. Additionally, your knack for detail will shine as you assist in crafting comprehensive departmental documentation, ensuring transparency and efficiency across the board. Your role will ensure that every deliverable meets the highest standards of quality and is delivered with timeliness. Through your adept project management skills, you'll orchestrate the support of complex internal and external resources, meticulously configuring software and enhancing functionality in collaboration with sales, systems engineering, product development, and other cross-functional teams. Join us on this exhilarating journey where your expertise will be the cornerstone of innovation and excellence. Be a catalyst for change as you navigate complex projects with finesse, leaving an indelible mark on the industry and paving the way for a rewarding and impactful career. MINIMUM REQUIREMENTS Bachelor’s or foreign equivalent degree in computer science, engineering or related technical field 5 years of experience developing, supporting or implementing application software Requires up to 25% travel 4 years of experience working in OS400 or AS400 operating systems 3 years of experience developing in RPG computer language 3 years of experience developing in DB2 / 400 databases #LI-MO1 Committed to diversity and inclusion At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed. At Manhattan Associates our supply chain and omnichannel technology positively affect how people work, shop and live – every single day. Though we all take different paths to get here, everyone shares one belief: We’re good people doing great things.