We create possibilities that move life and commerce forward Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what’s possible, you’ve come to the right place. The Security Operations Manager will be responsible for overseeing the day-to-day operations of our 24/7 Global Security Operations Center (GSOC). This role will focus on enhancing our incident handling processes, analyzing and reporting on internal cybersecurity issues and trends, and ensuring our global teams are prepared to respond to cybersecurity incidents efficiently and effectively. RESPONSIBILITIES Perform managerial responsibilities for a 24/7 team of security operations analysts Ensure processes and capabilities are in place to identify, analyze, contain, and mitigate security incidents Ensure incident response readiness is maintained throughout the organization Operate as the incident commander during cybersecurity incidents Operate as Subject Matter Expert (SME) on information security response Inform on internal cybersecurity metrics and issues, making recommendations for improvement Ensure SOC-level cybersecurity related compliance tasks are completed appropriately Support cybersecurity improvements and protections throughout the organization MINIMUM REQUIREMENTS 5-7 years of IT experience 3-5 years of security experience 2-3 years of cloud experience 2-3 years of experience managing people 2-3 years of experience managing a Security Operations Center (SOC) or similar environment Excellent written and verbal communication skills Excellent problem-solving skills Ability to be respond to security incident escalations at any time Ability to coordinate multi-team communication and interaction during security incident response Ability to maintain unshakable composure in high-stress situations Ability to lead cybersecurity incident analytics and forensic investigations Ability to accurately document major security incident reports viewable by executive leaders Ability to properly handle confidential and sensitive information Ability to pass US federal government background investigation EDUCATION REQUIREMENTS Bachelor’s degree or comparable experience CISSP or comparable certification required Cloud, CEH, CHFI, SSCP or Security highly desired Essential Functions Establish and improve processes and procedures for security operations Operate as incident response manager during cyber incidents, directing investigation, forensic, and mitigation efforts Ensure incident response readiness throughout the organization, such as performing incident response simulations and table-top exercises Strong decision-making capabilities with a proven ability to weigh the relative costs and benefits of decisions in high stress situations Utilize threat intelligence to anticipate and mitigate potential cybersecurity threats Conduct post-incident analysis and reporting to identify lessons learned Report on common security incident metrics, noting areas for improvement and possible solutions Report to senior leadership on emerging cybersecurity trends and threats in the industry Understand regulatory compliance standards and assist with government related tasks ADDITIONAL CHARACTERISTICS Technical expertise in endpoint detection and response solutions, network and network security technologies, Windows/Mac/Linux systems, Microsoft Directory Services, and cloud provider services (e.g. Azure/Amazon/Google/Oracle) Technical experience performing cybersecurity incident analytics and forensics Thorough understanding of security frameworks and security operations processes Understanding of FedRAMP compliance requirements Work Environment & Physical Requirements The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel 0-5% #LI-GW1 Committed to diversity and inclusion At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed. At Manhattan Associates our supply chain and omnichannel technology positively affect how people work, shop and live – every single day. Though we all take different paths to get here, everyone shares one belief: We’re good people doing great things.