Senior Manager Organizational Development and Engagement– We offer a competitive benefits package! The Company: GIA is the world’s foremost authority in gemology. GIA is a global organization with headquarters located in Carlsbad, CA. GIA in Carlsbad boasts a 17-acre ocean view campus that accommodates approximately 800 of its 3,000 total employees worldwide. It offers many competitive health and commuter benefits that promote the well-being of its employees as well as that of the environment. The Location: This position is offering fully remote work or hybrid work schedule where flexible work-from-home is permitted for local candidates, upon management approval. Reporting to the Director, Talent & Org Development, and team is located in Carlsbad, California at our corporate headquarters. What to expect: Work Hours: Monday through Friday regular business hours We offer competitive medical, dental, vision and matching 401-K plans Paid vacation, sick and holidays, tuition assistance, commuter benefits Job Overview: The initial focus of the Senior Manager Organizational Development and Engagement is to lead the strategy and execution of a holistic employee listening strategy. The primary purpose of this role is to lead, design, and implement global talent initiatives including employee listening/engagement, performance development, change management, organizational design, and organizational effectiveness interventions. Reporting to the Director of Talent & Organizational Development, this role works collaboratively and fluidly across the People team, Marketing Department, global operations teams, and other corporate functions to deliver high impact organizational and employee experience initiatives. Responsibilities: Create and execute a strategic and actionable employee listening/engagement plan including change management and communication strategies in partnership with Talent and Organizational Development Team and Chief People Officer. Partner with business leaders and People Partners to develop targeted engagement plans and employee communications that drive engagement, shape culture, and build a connected employee community. Develop, maintain, and improve employee engagement and communications tools and channels. Design relevant measurement strategies and use data to develop reports, analyze internal campaign results, update internal, employee-facing information, and inform / course correct plans. Develop and implement KPIs to measure the effectiveness of engagement efforts and communications to achieve maximum impact. Partner with business leaders and People Partners Consult, design, develop, and execute global talent and organizational development programs. Create and execute a strategic and actionable employee listening/engagement plan including change management and communication strategies in partnership with Talent and Organizational Development Team and Chief People Officer. Partner with business leaders and People Partners to identify, scope, and lead initiatives that improve employee engagement, operating efficiency, and organizational productivity. Identify critical metrics for the organization and business units to enable effective monitoring and progress realization. Develop, maintain, and improve talent and organizational development tools and channels for initiatives including employee engagement and change management communication Use data to develop reports, analyze internal campaign results, update internal, employee-facing information, and inform / course correct plans. Develop and implement KPIs to measure the effectiveness of T&OD programs and communications to achieve maximum impact. Lead, design, and advise change management strategies across all programs and initiatives. Create change management plans in support of strategic initiatives. Assess organizational impact and organizational readiness for change initiatives on a global, regional, and/or business unit level Work with colleagues to ensure appropriate connection between communications and change in programmatic elements, particularly as we shape the broader employee experience. Develop a repository of Change Management tools Define change goals and measures of success for individual initiatives; Develop, champion, and implement change approaches that take into account diverse stakeholder needs and perspectives Teach and guide others on change management approaches and practices. Design and implement change management communication strategies including planning and executing in-person and virtual engagements, including town halls, with the various stakeholder groups, including drafting speeches, talking points and related materials for internal events for People Team Organizational development/effectiveness interventions Partner closely with business leaders and People Partners to identify, scope, and lead OD/E initiatives. Coach and engage with business leaders to align OD/E efforts with strategic and long-term goals. Work with HR leaders to proactively address OD/E issues by assessing root causes and performance gaps and helping implement appropriate interventions TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities): Relational Demonstrated experience working collaboratively and building strong working relationships across internal (including as a partner to human resources and marketing teams) in a diverse, global workforce. Strong executive presence. Excellent interpersonal and presentation skills, including ability to articulate and rally teams around a vision A teacher and editor. Demonstrates patience and the ability to teach and guide others how to use tools, e.g., templates, structured approaches, to change, engagement and authoring content Proven success motivating and leading cross functional project teams to complete objectives Business Acumen Exceptional project management skills, with the ability to meet deadlines and work with limited resources. Superior attention to detail. Strong analytical skills with the ability to interpret data to derive actionable insights Proven ability in strategic problem framing, issue identification, and the development of practical business solution Education and Experience: Bachelor’s Degree in Organization Development, Organizational Behavior, Human Resources Management, Training or Communication, English, Education or related field and 10 years of related work experience in organizational development/effectiveness. Preferred experience in a mid-sized organization with a distributed, global employee base and ideally a high production environment. Master’s degree or higher in organizational development, organizational behavior, human resources management, or related fields is preferred. Superb writing and editing skills and a proven ability to modulate written content to achieve distinct objectives and engage target audiences. Proven ability to create and successfully execute impactful employee listening/engagement strategies. Outstanding communication skills with the ability to capture audiences of all levels in the organization. Ability to translate complex ideas and concepts into uncluttered, well-structured and easily digestible plans and presentations. Salary Range: $125-170K Disclaimer: This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the at-will employment relationship existing between the Company and its employees. Working at GIA With a reach that spans the globe — GIA is a nonprofit institute dedicated to ensuring the public trust in gems and jewelry through cutting edge gemological research and rigorous education programs. We have shaped the gem industry, protected millions of consumers and taught generations of jewelers and gemologists all over the world since 1931. Comprising over 3,000 employees in 13 countries, GIA is a place of diversity, innovation, creativity and engagement. Whether you are passionate about science, history, design, education, IT or a corporate career, GIA has a place for you. Join one of the world’s most colorful and brilliant industries with an organization that serves the public good by bringing knowledge and objectivity to gems and jewelry. What GIA Does Research that deepens the world’s understanding of gems and jewelry manufacturing and shares these findings with academia, the industry, and the gem-buying public Education that builds careers and enhances the knowledge and integrity of the gem and jewelry industry Standard setting that protects those who buy gems by ensuring the qualities of gems and jewelry are objectively and consistently described Laboratory services that provide an unbiased and scientific assessment of gem quality Employee Benefits GIA offers competitive salaries and exceptional benefits as well as training opportunities to employees all over the globe. An Equal Opportunity Employer All employment decisions are made without regard to unlawful considerations of race, sex, religion, national origin, age, disability, or any other legally protected status. Reasonable accommodations are available upon request. Crime Statistics (For U.S. Only) In accordance with the Jeanne Clery Act, GIA's current annual crime statistics are available at: Clery Report: Annual Disclosure of Campus Security Policies and Crime Statistics