Building Location: Superior Clinic Department: 46160 Registration Job Description: This position provides leadership and support to patient access staff in designated department(s). Assists manager in maintaining optimal staffing models based on volumes and monitors quality and productivity. Exhibits and promotes the Essentia Health customer service philosophy to ensure patients and visitors receive exceptional service. Provides feedback and coaching to staff as necessary and assists with the development of training programs. Education Qualifications: Key Responsibilities: Provides information to, and maintains relationships with external and internal providers, nursing staff, operation managers, front office staff, and customers to provide coordinated services Stays current with clinical, provider, registration and scheduling information related to the serviced departments Assists in maintaining scheduling protocols for many different Essentia Health departments Assists in monitoring all work queues to ensure timely and quality patient care Educational Requirements: Associate's degree required within two years of hire or transfer date OR Bachelor's degree required within four years of hire or transfer date Preferred Qualifications: Previous leadership experience Licensure/Certification Qualifications: Certification/Licensure Requirements: Completion of Healthcare Business Insight’s (HBI) Patient Access Certification Program within one year of hire date FTE: 1 Possible Remote/Hybrid Option: Shift Rotation: Day/Eve Rotation (United States of America) Shift Start Time: Days/Evenings Shift End Time: Days/Evenings Weekends: Holidays: No Call Obligation: No Union: Union Posting Deadline: To search for more jobs, please CLICK HERE. Find more than a job. Find more in yourself. Find your calling. Essentia Health seeks employees who embrace our commitment to patient- and family-centered care in communities both large and small. We're looking for people who are committed to making patients and their families feel known and understood. People who understand what it means to be Here with you. People who are willing to use their strengths to help others. Our Values Quality | Hospitality | Respect | Joy | Justice | Stewardship | Teamwork Essentia Health is an Equal Opportunity/Affirmative Action Employer. Essentia Health does not discriminate in employment because of age, color, creed, culture, disability (physical or mental), ethnicity, familial status, gender identity or expression, genetic information, language, local Human Rights Commission activity, national origin, military service, race, religion, sex, sexual orientation, socioeconomic status, or public assistance status. Effective December 1, 2019: Job offers are contingent upon successful completion of a post-offer assessment, including a urine drug screen, immunization review, proof of required vaccinations and background check. Essentia Health is committed to maintaining a work environment free from the influence of illegal drugs and alcohol.