Our team at Bloom Energy embraces the unprecedented opportunity to change the way companies utilize energy. Our technology empowers businesses and communities to responsibly take charge of their energy. Our energy platform has three key value propositions: resiliency, sustainability, and predictability. We provide infrastructure that is flexible for the evolving net zero ecosystem. We have deployed more than 30,000 fuel cell modules since our first commercial shipments in 2009, sending energy platforms to data centers, hospitals, manufacturing facilities, biotechnology facilities, major retail stores, financial institutions, telecom facilities, utilities, and other critical infrastructure customers around the world. Our mission is to make clean, reliable energy affordable globally. We never stop striving to improve our technology, to expand and improve our company performance, and to develop and support the many talented employees that serve our mission! We are looking for an A/V Telecom Service Desk Specialist to join our team in one of today’s most exciting technologies. This role will report to the Sr Director, Infrastructure and Services and will be based in San Jose, CA. This is a fully on-site, in office role. Role and Responsibilities: Set up, operate, and maintain Audio Visual equipment and communication hardware and software and Individual and Group Video Conferencing. Such as: USB peripherals Networking Audio Routing Video Routing Zoom Rooms Company Events Live sound mixing Cinematography Lighting Setup/Strike Post-production/editing Work with on-prem and/or cloud VoIP phone systems such as: Avaya on-prem Zoom/Teams Phone Work with media creation tools and best practices such as: Presentation creation Word processing Photo editing Video editing Audio mixing/editing Work with media creation tools and best practices such as: Support Help Desk/Service Desk Provide IT support services to local and remote employees Independently install, configure and troubleshoot hardware including laptops, workstations, printers, and mobile devices. Respond to escalation for technical assistance via phone, email and in person Document ticket status and provide updates to requestor as well as management Support for executive and customer meetings Provide input and help to maintain standard operating procedures, best practices and customer service guidelines relating to client services desktop support. Skills and Experience: Competence in setting up, operating, and maintaining Audio Visual equipment and communication hardware and software Knowledge of on-prem and/or cloud VoIP phone systems Previous experience supporting a Help Desk/Service Desk Strong interpersonal communication skills #LI-JS1 Salary Ranges: $94,300.00 - $135,700.00 We are aware there are instances where individuals are receiving job offers that fraudulently allege to be from Bloom Energy or one of our business units. This type of fraud can be carried out through false websites, or through fake e-mails claiming to be from the company or social media. We never ask for personal information such as your bank account, Social Security numbers or National ID’s, via social media or chat-based applications, nor do we send or request payments for the purchase of business related equipment. If you suspect fraud, please report it to your local authorities immediately. Bloom Energy's mission is to make clean, reliable energy affordable for everyone in the world. With roots in NASA’s Mars Program, the company’s founder, chairman, and Chief Executive Officer, Dr. K.R. Sridhar, developed an innovative fuel cell technology that is shifting the energy paradigm and redefining the electric power market. The Bloom Energy Server is a distributed electric power solution built for the digital age and capable of delivering highly reliable, uninterrupted, 24x7 constant power that is also clean and sustainable. Bloom’s unique on-site power generation systems are among the most efficient on the planet, providing significantly reduced operating costs and producing dramatically lower greenhouse gas emissions. By generating power where it is consumed, Bloom Energy offers increased electrical reliability and improved energy security, providing a clear path to energy independence. Some of the largest companies in the world trust Bloom Energy to provide their businesses with clean, reliable and resilient energy. Bloom’s customers include many Fortune 100 companies and leaders in manufacturing, data centers, healthcare, retail, higher education, utilities, and other industries. The company, headquartered in San Jose, California, is growing quickly and looking to add to its dynamic team. Stay up to date with Bloom Energy through our social channels. Follow us on Twitter: https://twitter.com/Bloom_Energy