Operations Analyst
Location: Reston, VA (Hybrid)

Ready to make a difference?
To support our growth, we are seeking candidates with a strong interest in energy efficiency, and a drive to support utility customers as they seek solutions to manage their energy costs.

This role focuses on the activities to support incentive payments to program participants. As an Operations Analyst, you will have the opportunity to directly impact customer satisfaction. From processing product rebates to working with customer requests, the team of Operations Specialist are pivotal in the connection between utility clients, customers and ICF.

ICF is looking for ambitious, self-motivated individuals who can adapt quickly to changes in processes as well as learn tasks quickly with a high attention to detail. You must be goal-oriented and with the ability to prioritize and execute tasks efficiently and accurately. You will be responsible for preparing and submitting utility program participation data through either an invoice system or our proprietary products platform.

Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)

What you will be doing:

• Achieve daily, weekly, and monthly quota and metrics expectations.
• Accurately identify customer accounts to research and confirm rebate payment information.
• Support various client product data including SKU, and incentive levels. 
• Work within Microsoft Dynamics CRM daily to log and track program payment activity.
• Work within Microsoft Excel daily to prepare payment schedules and invoice detail.
• Perform the assigned duties with minimal supervision, but also work in a team problem-solving environment.
• Monitor the aging of outstanding invoices to prompt outreach as necessary.
• Other ad hoc research and program support as needed.
• Maintain confidentiality regarding company and utility customer information.
• Follow all policies and guidelines set by the company.

What we need you to have (minimum qualifications):

• Bachelor's degree in (Business Admin, Energy, Coding, or related field) and
• 1 years of professional work experience.

OR

• High School Diploma/GED and
• 3 years of professional work experience.

What we would like you to have:

• Experience confidently interacting with utility customers, business owners, and other key stakeholders.
• Excellent interpersonal skills and customer relationship management skills.
• Ability to prioritize, multitask, and ability to work in a fast-paced environment.
• Great attention to detail and accuracy.
• Strong experience working with MS Office, and specifically Excel and Word.
• Excellent written and oral communication skills.
• Must be able to type 45 to 50 wpm.
• Excellent time management skills.
• Adaptability to work collaboratively and professionally with cross-functional team members.
• Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions.
• Takes pride in own ability to positively make a difference in the lives of program participants. 

Working at ICF

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.

Read more aboutworkplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in theTransparency in (Benefits) Coverage Act.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: