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Operations Team Lead
Location: Texas Remote
Ready to make a difference?
The Team Lead, reporting to the Customer Care Operations Supervisor, will provide guidance and execution for the Customer Care experience for Energy Efficiency related questions and processes. The successful candidate’s responsibilities will include training, scheduling, production, mentoring, supervision, quality, and reporting as ICF delivers results and meets the requirements for contracted work with a focus on the customer care experience. Having the ability, desire, and experience to develop processes, lead and mentor others, and perform the critical tasks associated with inbound and outbound calls, is critical to our success. Our dedicated energy team delivers an exceptional customer experience through overseeing prompt and accurate processing of energy efficiency applications and providing overall customer service in a specialized and technical environment. Our work includes detailed reviews of energy incentive applications for eligibility, finalization of energy applications and resultant payments, inbound and outbound support for applicants and program participants via phone and online chat, and other types of back-office processing support for our utility clients and their customers. The daily work for this position requires a strong ability to focus on incoming and repetitive data, while maintaining careful attention to detail.
ICF provides best in class customer and client support through our specialized energy efficiency team by leveraging state of the art call center technology, online web chat, and efficient business processes within a paperless environment. Our team leaders are highly trained, customer-oriented professionals who are eager to continue learning and building their expertise within the unique area of energy efficiency customer care.
Why you will love working here:
What we need you to have (minimum qualifications):
What we would like you to have:
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Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more aboutworkplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in theTransparency in (Benefits) Coverage Act.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$44,680.00 - $75,956.00Texas Remote Office (TX99)Full Time
$62k-79k (estimate)
08/24/2024
08/28/2024
The job skills required for Operations Team Lead include Customer Service, Communication Skills, Problem Solving, Analytical Skills, Team Operations, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Team Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Team Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Operations Team Lead positions, which can be used as a reference in future career path planning. As an Operations Team Lead, it can be promoted into senior positions as an Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Team Lead. You can explore the career advancement for an Operations Team Lead below and select your interested title to get hiring information.
If you are interested in becoming an Operations Team Lead, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Operations Team Lead for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Operations Team Lead job description and responsibilities
Operations Team leads basically deliver messages from higher up on the ladder.
05/03/2022: Miami, FL
The leader plays the role of a supervisor and evaluates every aspect of work done by the operations team and certifies productions before they are taken for use by clients to avoid complaints.
03/20/2022: Asheville, NC
A Operations Team Leader oversees a group of employees and motivates them to do their job efficiently.
04/14/2022: Fargo, ND
Maintain clear and accurate operations documents and procedures for reference purposes.
04/28/2022: Saint Cloud, MN
Facilitates processes to establish programmatic objectives and workplans serving the operations of the department.
03/07/2022: Portsmouth, NH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Operations Team Lead jobs
A good operations team leader addresses differences and conflicts among workers as they arise.
02/10/2022: Beaumont, TX
As a Operations Team Lead you must have the ability to work with multiple technical support teams, vendors and various telecom service providers.
05/06/2022: San Bernardino, CA
Have strong managerial ability to lead a team to success.
04/29/2022: Sioux Falls, SD
Having solid experience with activities such as supply chain, quality, and operations would give you advantage for this role.
04/27/2022: Monterey, CA
Outstanding operations team leads are accountable, trustworthy, and able to build lasting relationships with their teams.
03/30/2022: Pensacola, FL
Step 3: View the best colleges and universities for Operations Team Lead.