Job Overview SoMa Rise is a 22 bed, 24-hour, welcoming, compassionate, trauma-informed, culturally attuned, and user-responsive space for persons who use drugs to move through substance-induced altered states that focuses on the principles of harm reduction. Participants are 18 and over adults who use drugs who may be acutely intoxicated, high, tweaking, and/or “coming down,” from recent substance use. An emphasis is on serving people at increased risk of HIV/HCV infection, substance use-related high-risk behaviors and trauma, homelessness, and death due to overdose. The site is the first of its kind in San Francisco, and aspires:To reduce barriers for people who use drugs to access a non-judgmental and participant-centered opportunity to engage in wellness to address the inter-related harms of homelessness, substance use, and trauma;To provide a welcoming, optimally safe, compassionate, trauma-informed, culturally attuned, and user-responsive space to move through substance-induced altered states that focuses on the principles of harm reduction;To help address and reduce the harmful impacts of substance-related harms in the immediate and surrounding neighborhood, including reducing deaths due to overdose and promoting restorative approaches to conflict; To elicit and incorporate the needs and preferences of people who use drugs in San Francisco into the program’s mission, policies, practices, and development;And to collaborate with people who use drugs, the Department of Public Health, and community-based harm reduction, treatment, and wellness resources to create more sustainable links to resources for individuals.The SoMa Rise Program Director provides overall leadership, management, oversight, coordination, support, and quality management to the operations and services of the program. This Director will have direct oversight of the program and will report up to the Division Director on all program components including participant care, staffing, safety, daily operations, ongoing development, and others as they arise. Key ResponsibilitiesManagement Responsibilities: Recruiting, hiring, onboarding, training, and supervising direct service staff and volunteers, including health workers, registered nurses, program supervisors, janitors, and safety monitors.Setting trauma-informed, harm reduction tone of program setting, including overseeing all operational/facility and IT aspects of program functioning.Overseeing program and staff schedules, and ensuring adequate staff coverage at each shift to maximize safety and participant experience.Organizing and leading internal program staff meetings, clinical, and administrative staff supervision including regular shift meetings and various ad hoc meetings internally and with outside stakeholders.Ensuring the overall quality of customer and health services.Collaborating and liaising with primary stakeholders to coordinate program referrals and relationships bidirectionally, including local first responders, law enforcement, community-based organizations, local businesses, the Department of Public Health, and others.Overseeing the collection and analysis of data, program metrics, and milestones to show program progress, growth, and ongoing needs.Utilize ‘servant leadership’ philosophy and practices when needed to be able to perform all job duties of all program staff (other than Registered Nurses).And partnering with the Mayor’s Office and The Department of Public Health to potentially help the development of other similarly structured programs in San Francisco. Administrative/Compliance Responsibilities: Communicating effectively with HR360 leadership and community partners to ensure quality of services and program operations.Ensuring the integrity of documentation and data collection by monitoring reports, matching services between multiple systems, conducting staff training, and conducting internal audits.Colaborate with CalAim and SFDPH teams to ensure workflows at the organizations are working seamlessly and without interruption.And partnering with HR360 EHR department to ensure adequacy of internal program IT and EHR resources. Clinical/Supervision Responsibilities: Provides consultation and supervision as needed.May provide formal clinical supervision to staff to address secondary trauma and compassion fatigue.Ensure staff are being properly trained at onboarding and providing leadership and guidance to program supervisors on an ongoing basis. Be comfortable with enforcing policies and procedures that protect staff and clients within SoMa Rise.Ensure staff are being held accountable when job performance begins to fall below standards and address it appropriately. Training Responsibilities: Conducting trainings on harm reduction, Narcan use, drug and alcohol use/intoxication/withdrawal, customer service, trauma-informed care, team-based care, and other related topics.And other duties as assigned.Education and Knowledge, Skills and Abilities Education and Experience Required:Bachelor's degree (or High School/GED and 4 years of equivalent work experience with AOD, BBS, or EMT credential)3 years of direct harm reduction services (e.g. syringe access, drop-in, outreach, health engagement)5 years supervising staff providing harm reduction services Lived experience of drug and alcohol intoxication Experience in crisis intervention and overdose reversalCPR/First Aid Certified (within 30 days of hire)Preferred:Master's degree in Human Services field.Experience mentoring frontline harm reduction staff in a crisis environmentAbility to train others on harm reduction, non-violent communication, crisis intervention/de-escalation, Naloxone use, and/or trauma-informed approachesFamiliarity with community resources and systems of care in San FranciscoAbility to lead teams within a fast pace environment