Responsibilities

·Advise and counsel members with regards to academic and future employment options, benefits, and programs provided by the 1199SEIU Training and Employment Funds; analyze and interpret student transcripts and academic records

·Refer members to appropriate academic programs including degree, certificate, continuing education, and preparatory classes; provide assistance over the phone, in-person, online, at healthcare facilities, and other events to ensure members make sound academic/career decisions and receive benefits, as per Fund guidelines

·Lead projects related to identifying, counseling, and recruiting members for cohort programs, provide on-going case management, develop new support programs, conduct research, and create career counseling and other case management materials

·Develop and conduct Academic and Career Guidance Workshops; identify needs and develop proposed solutions for customized workshops and interventions

·Collect and analyze academic and tuition assistance data; consult with Team Lead for quality control of tuition assistance applications prior to final approval and processing; submit workshop data to administrative staff for members’ reporting and tracking purposes

·Responsible for preparing member appeal documentation; ensure members receive timely communication, close case management, and written notification regarding final decisions of appeals

·Establish relationships and coordinate services with contracted counselors, educational institutions and external workshop facilitators; ensure stakeholders have knowledge and the tools necessary to provide the highest level of service and that referrals among departments and schools are seamless

·Perform additional duties and projects as assigned by management

Qualifications

·Master’s Degree in Education, Counseling, or Human/Social Services required

·Minimum three (3) years direct counseling experience in adult education, vocational/college programs, job placement or career counseling required

·Proficient in Microsoft Word, Excel, and PowerPoint

·Knowledge of health care education programs/career ladders or City University of New York (CUNY) system preferred

·Ability to work flexible hours including some evenings and weekends; must be able to at work various locations

·Bilingual Spanish/Mandarin/Cantonese is a plus

·Ability to develop and maintain strong relationships with staff and stakeholders, excellent customer service skills a must

·Detail oriented and ability to handle multiple projects in a fast-paced environment with tight deadlines, and work well under pressure

·Excellent reading, writing and verbal communication skills including presentation/facilitation skills