Department: 09110 AMG Oak Lawn 4220 W 95th - Call Center Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: M-F 8-4:30pm Major Responsibilities: Provides support to the physicians and patients by scheduling surgeries/special procedures in a timely efficient manner 1)Checks correctness of information on surgical form. 2)Verifies members’ active status 3)Completes appropriate referral forms 4)Schedules surgery at proper facility 5)Confirms surgery date and facility with patient 6)Schedules pre-op labs and tests, and delivers any special instructions to patient 7)Produces weekly and monthly statistical reports on surgeries scheduled. 8)Notifies PCP regarding date of surgery, abnormal lab tests, etc. 9)Sends/faxes completed PAT packets to surgery facilities. 10)Assists and coordinates other managed care duties/referral management. Communication 1)Communicates effectively with patients, nursing staff, service coordinator and other appropriate staff 2)Maintains patient confidentiality 3)Notifies supervisor of problems, issues, or concerns Education/Experience Required: High School diploma 2-3 years experience in health care Knowledge of medical terminology Knowledge, Skills & Abilities Required: Computer experience Good communication skills Good organizational skills Can perform basic calculations CPR certification within 60 days of hire Physical Requirements and Working Conditions: If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care