188 Customer Experience Representative Jobs in Charlotte, NC
1800lighting is Hiring a Customer Experience Representative Near Charlotte, NC
Customer Experience Representative
Description Make your future brighter by joining the **Capitol Lighting** team! Capitol Lighting has been providing our customers with the best service, best experience, and the best variety in lighting brands since we opened our doors in 1924.
We're looking for a **Customer Experience Representative** for our **Charlotte, NC** call center. This role is ideal for applicants with strong interpersonal and communication skills as they will be answering questions and help customers troubleshoot and resolve their inquiries.
As a **Full-Time** Customer Experience Representative, you will enjoy the following great benefits:
* Premier Medical, Dental and Vision insurance
* Paid Vacation and Holidays
* 401(k) Plan
**Responsibilities**
* Provide a professional greeting to each customer.
* Provide accurate and timely follow-up to internal and external customers on status of orders, including ship dates, backorders, and item availability.
* Manage the daily processing of all web orders through our computer system, post of sales.
* Work closely with the credit department to resolve disputed credit items.
* Additional duties as required.
Requirements
* Ability to maintain a calm & professional demeanor throughout all customer interactions.
* Ability to effectively communicate, verbally and in writing, and willingness to develop these abilities.
* Strong computer skills and strong multi-tasking skills.
* Ability to work a flexible schedule is a plus.
* Two (2) years of previous customer service experience in a call center or related experience preferred.
* Minimum of high school diploma or equivalent; college degree or currently pursuing preferred.
EOE
Job Summary
Full Time
$36k-46k (estimate)
07/01/2024
07/18/2024
The following is the career advancement route for Customer Experience Representative positions, which can be used as a reference in future career path planning. As a Customer Experience Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Representative. You can explore the career advancement for a Customer Experience Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Representative job description and responsibilities
Collaborated with various team members across departments to problem solve and exceed customer expectations.
02/09/2022: Asheville, NC
Customer experience representative also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
03/04/2022: Augusta, GA
Customer experience representative document their exchanges with clients, often using customer relationship management software.
02/20/2022: Atlantic City, NJ
They generally need to know how to create and update tickets and how to search for customer records.
12/25/2021: New Bedford, MA
Customer service representative listen to or read about customer problems and suggest solutions.
02/09/2022: Allentown, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Representative jobs
Customer service representatives must have distinct personalities.
02/05/2022: Norwich, CT
Most customer service representative jobs require candidates to complete on-the-job training.
02/13/2022: Burlington, VT
Customer service representative should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.
02/15/2022: Appleton, WI
The person needs to know when to ask for referrals or reviews from customers.
01/29/2022: Winston Salem, NC
Customer experience representative must be patient and polite, especially when dealing with difficult or angry customers.
12/27/2021: Baltimore, MD
Step 3: View the best colleges and universities for Customer Experience Representative.
