5 Help Desk Analyst (mid-senior level) Jobs in George, MD
1872 Consulting is Hiring a Help Desk Analyst (mid-senior level) Near George, MD
SUMMARYThe Help Desk Analyst is responsible for providing high quality customer service interactions with the company's end user population via the telephone and email. They will facilitate and resolve a wide variety of requests, inquiries and IT concerns with the use of their strong technical knowledge of hardware and software. This person will work independently, and as part of a team, to deliver outstanding service and support.
RESPONSIBILTIES
- Serves as the initial point of contact, globally for access to the Enterprise IT environment. Interacts with IT users to resolve technical issues; responds to queries and completes service requests that originate by phone, web-based portals, email or other methods.
- Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.
- Reads, writes, and implements standard operating procedures and technical documentation.
- Document and maintain user request and incident records in IT Service Management System. Maintain ownership of user inquiries and requests through resolution, owning the relationship with the customer.
- Escalate calls, as necessary, to Level II and III IT staff, or authorized contractors, to resolve problems or fulfill requests according to established escalation procedures.
- Meet and exceed team and individual performance standards including abandon rate, first call resolution and SLAs.
REQUIREMENTS
- 4-7 years of experience as a Help Desk Analyst, Service Desk Analyst or a similar Technical Support role
- Experience providing both Tier 1 and Tier 2 technical support
- Proficiency providing support to Microsoft Office applications
- Outstanding verbal and written communication skills
- TS/SCI with Polygraph Required
NICE TO HAVES
- Linux system administration experience
- Experience with Xacta
- Experience configuring log shippers (Syslog, NxLog)
- Knowledge of Linux commands to perform devops functions
- Arcsight, Elasticsearch, Kibana, Splunk
Job Summary
Full Time
$62k-78k (estimate)
06/08/2024
07/27/2024
1872consulting.com
Chicago, IL
<25
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The job skills required for Help Desk Analyst (mid-senior level) include Help Desk, Customer Service, Technical Support, Microsoft Office, Service Desk, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Analyst (mid-senior level). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Analyst (mid-senior level). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Analyst (mid-senior level) positions, which can be used as a reference in future career path planning. As a Help Desk Analyst (mid-senior level), it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst (mid-senior level). You can explore the career advancement for a Help Desk Analyst (mid-senior level) below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Analyst job description and responsibilities
Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Gathering and triaging cases that require attending to.
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A help desk analyst spends the majority of the day performing remote support.
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Help desk analysts troubleshoot difficulties with computers and their connections.
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Submitting purchase requests and monitoring your expenditure.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Analyst jobs
Use quotation marks for exact phrases.
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Set a time limit then change tactics.
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Name the different kinds of software testing.
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Find ways to get job experience.
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Step 3: View the best colleges and universities for Help Desk Analyst.
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