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1SourceVideo is a National Distributor that specializes in bringing synergistic post-production & video broadcast products to market, across North America & South America. 1SourceVideo offers competitive compensation, as well as full medical benefits, a 401K plan, a profit-sharing program, all in a friendly atmosphere. We are currently looking to hire exceptional employees that have knowledge of our industry and seek employment opportunities.
No Remote Work Available. Salary Based on Experience
Overview:
National Distributor is looking for a Customer Service Coordinator to manage and support a select group of resellers nationwide. The Returns Merchandise Coordinator performs necessary steps to fulfill the customer’s return in accordance with the company’s return and exchange policies. Depending on the item’s condition and reason for return, the item is forwarded to different departments to be resold, returned to vendor, etc. The Customer Service Coordinator will also assist resellers on the order processing side to ensure that new orders are processed quickly with accuracy and invoiced in the same manner.
Purpose of the Position
The Return Merchandise Coordinator is responsible for handling customer concerns both internally and externally related to product returns and new/existing orders. Resolution could be needed for a multitude of issues, including defective parts, exchanges, late or lost deliveries, invoicing errors, repairs, missing items, parts damaged during transit, address changes, credits, customs issues, tracking information, product availability, order status, revisions etc. Works under general supervision. Hours are Mon-Fri 9am-5:30pm.
Qualifications
Responsibilities
Essential Job Functions include the following, but are not limited to:
Specialized Knowledge and Skills:
If you are a motivated individual with excellent attention to detail and the ability to work efficiently in a warehouse setting, we would love to hear from you. Join our team as an Order Processor and contribute to our mission of providing exceptional customer service through accurate order processing and timely delivery.
Job Type: Full-time
Salary: $35,000.00 - $50,000.00 per year
Benefits:
Schedule:
Application Question(s):
Ability to Relocate:
Work Location: In person
Full Time
$42k-53k (estimate)
06/20/2024
07/03/2024
1sourcevideo.com
HAZLET, NJ
50 - 100
1995
FRANK CONTI
$10M - $50M
Wholesale
1SourceVideo is a customer-focused, global channel provider for advanced technology products. 1SourceVideo offers the services, support programs, training and tools needed to make our customers more competitive and more profitable in their chosen market or technology segments. 1SourceVideo is the leading value-added distributor of multimedia and content creation solutions in the United States. Our in-depth knowledge of advanced technologies and products enable us to provide expertise and experience to our resellers, at each stage of the sales process, including consultancy, design, implementat...ion and support. At 1SourceVideo, our experience has shown us that focus is the key to our success. 1SourceVideos continued growth and achievements are founded largely on our unique approach to value-added distribution; we covet and ensure a stable, competitive and healthy resale channel. Our investment in experienced and knowledgeable Product Specialists continue to add value to the channel we call upon. Because of this dedication to serving our resellers and our vast product knowledge, in mid 2011 1SourceVideo expanded to a nation wide corporation opening doors in our Arizona office. Our warehousing facilities allow us to maintain the inventory that our resellers demand. 1SourceVideo offers the resources of a national company with the personal touch of a neighborhood business.
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The following is the career advancement route for Customer Service Coordinator positions, which can be used as a reference in future career path planning. As a Customer Service Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Coordinator. You can explore the career advancement for a Customer Service Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Coordinator job description and responsibilities
Effectively able to develop work schedules for customer service staff members and overseeing their activities to ensure that service standards are met properly.
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The Customer Service Coordinators provide exceptional, professional and responsive customer service through communication with customers, dealers and sales representatives via email and telephone.
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Deliver excellent customer service and lead by example.
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Maintains excellent external customer service through professional communication, timely response to customer needs, and overall customer-centric approach.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Coordinator jobs
A passionate customer service advocate with strong critical thinking skills.
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CS coordinator may also provide the clients with product and service knowledge.
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The Customer Service Coordinator must be able to perform all the essential functions of the position satisfactorily.
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The Service Coordinator must be detail oriented with an eye toward efficiency and accuracy.
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As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication.
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Step 3: View the best colleges and universities for Customer Service Coordinator.