What are the responsibilities and job description for the Assistant Branch Manager - Credit Union position at 1ST MIDAMERICA CREDIT?
1st MidAmerica Credit Union
Job Description
Assistant Branch Manager
Schedule/Hours of Operation: Monday - Friday 8:00 AM - 5:00PM, Saturday Rotation 8:00 AM - 12:00 PM
Location - Jerseyville Branch - 300 West County Drive Jerseyville, IL 62052
Role: To direct and coordinate the activities of personnel at a full service branch. This position will support the Branch Manager in ensuring the branch meets organizational financial, operational, service, and growth plans.
Essential Functions & Responsibilities:
Leads staff through training, coaching, evaluating, performance management, goal setting and scheduling. Conducts timely performance appraisals. May make recommendation for appropriate personnel actions including hiring, promotion, corrective action or discipline. Trains new branch personnel and updates staff on any policy or procedural changes.
Responsible for driving branch performance. Results through direction, leadership and execution of superior sales and service. Maintains a high level of quality service for members and ensures that employees are utlitizing opprotunities to educate members on products and services. Keep staff updated on branch results.
Responsible for building credit union's presence in the community and developing new members and relationships.
Assists staff with balancing daily processing and balancing; making appropriate decisions when processing transactions; and cash/vault management. Process transactions; examine, evaluate, and process new member or loan applications when necessary.
Monitors branch office operations to ensure that security procedures are being followed and that appropriate steps are taken to correct unsatisfactory conditions.
Evaluates all branch activities to ensure they are in compliance with established Credit Union policies, procedures, and objectives; recommends changes to manager.
Manages branch office in absence of manager.
Performs other job related duties as assigned.
Performance Measurements:
1.
To provide informed, professional and accurate service and support to all members and staff.
2.
To maintain a cohesive, highly trained and motivated staff, sufficient to meet needs of members in coordination with operating budget.
3.
To ensure that the staff is providing friendly, professional and personal service to all members. To promote a sales and service culture within the branch by example. Mentor and develop employees to identify member cross sales opportunities.
4.
To troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
5.
To meet or exceed the membership, lending, product and service goals on a monthly basis.
6.
To complete performance reviews within the prescribed time frame.
7.
To keep management informed regarding key operating issues affecting the branch.
Knowledge and Skills:
Experience
Three years to five years of similar or related experience.
Education
A high school education or GED.
Interpersonal Skills
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills
1. Able to operate a 10-key calculator, typewriter, and computer keyboard.
Disclaimer: Must be able to work and travel to different credit union locations as determined by management.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
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