3 Court Customer Relations - Agent Jobs in Vancouver, WA
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Court Customer Relations - Agent
$37k-48k (estimate)
Full Time
9 Months Ago
2 Watch Monitoring is Hiring a Court Customer Relations - Agent Near Vancouver, WA
Job DescriptionCourt Customer Relations Agent
BASIC FUNCTION
This position serves as front desk contact for internal and external customers needing services from 2 Watch Monitoring. This position interacts with clients of the court and program participants for registration, intake, collecting of payments, data entry, administer all regulated processes for participants court-ordered programs. Some weekend work may be necessary.
Essential FunctionsInput contractual information into Monitoring Software System
Resolve internal and external registration/intake inquiries
Act as a delegate for the website’s email account by responding to emails and forwarding emails to
appropriate staff members
Monitor and update Participant’s records
Answer multi-line phone
Other FunctionsPerform related duties as assigned
Minimum QualificationsHigh school diploma or equivalent
Two years of clerical/office experience
Intermediate Microsoft Office suites user skills
Excellent communications skills both written and oral
Preferred QualificationsAssociates degree from an accredited college or university
Intermediate level experience with internet/email
Spanish communications both written and verbal
THE SUCCESSFUL CANDIDATE MUST DEMONSTRATE
Excellent verbal and written communication skills
Customer service skill; establishing, building and maintaining high level of customer satisfaction
Developed organization and time-management skills
Ability to work in a diverse environment of the court, jails, and law enforcement with a commitment to
cultural awareness and sensitivity in the workplace
Ability to be self-directed and work independently in a team environment.
Responsibly and accurately handle the public’s money when processing financial transactions. Ability to consistently follow applicable fiscal guidelines, regulations, principles, and standards
Respond to difficult, stressful, or sensitive interpersonal situations in a professional manner
Excellent interpersonal skills
Extreme caution when handling confidential information
CONDITIONS OF EMPLOYMENT
Successfully pass Washington State Criminal History Background check prior to employment
Successfully pass drug test
Provide two employment and two personal references
Company Description2WM is leading electronic monitoring and alcohol monitoring company using the most recent technologies and equipment in the industry. We work closely with the State Legislature, courts, judges and attorneys working to provide alternative sentencing solutions for our participants.
2WM is leading electronic monitoring and alcohol monitoring company using the most recent technologies and equipment in the industry. We work closely with the State Legislature, courts, judges and attorneys working to provide alternative sentencing solutions for our participants.
BASIC FUNCTION
This position serves as front desk contact for internal and external customers needing services from 2 Watch Monitoring. This position interacts with clients of the court and program participants for registration, intake, collecting of payments, data entry, administer all regulated processes for participants court-ordered programs. Some weekend work may be necessary.
Essential FunctionsInput contractual information into Monitoring Software System
Resolve internal and external registration/intake inquiries
Act as a delegate for the website’s email account by responding to emails and forwarding emails to
appropriate staff members
Monitor and update Participant’s records
Answer multi-line phone
Other FunctionsPerform related duties as assigned
Minimum QualificationsHigh school diploma or equivalent
Two years of clerical/office experience
Intermediate Microsoft Office suites user skills
Excellent communications skills both written and oral
Preferred QualificationsAssociates degree from an accredited college or university
Intermediate level experience with internet/email
Spanish communications both written and verbal
THE SUCCESSFUL CANDIDATE MUST DEMONSTRATE
Excellent verbal and written communication skills
Customer service skill; establishing, building and maintaining high level of customer satisfaction
Developed organization and time-management skills
Ability to work in a diverse environment of the court, jails, and law enforcement with a commitment to
cultural awareness and sensitivity in the workplace
Ability to be self-directed and work independently in a team environment.
Responsibly and accurately handle the public’s money when processing financial transactions. Ability to consistently follow applicable fiscal guidelines, regulations, principles, and standards
Respond to difficult, stressful, or sensitive interpersonal situations in a professional manner
Excellent interpersonal skills
Extreme caution when handling confidential information
CONDITIONS OF EMPLOYMENT
Successfully pass Washington State Criminal History Background check prior to employment
Successfully pass drug test
Provide two employment and two personal references
Company Description2WM is leading electronic monitoring and alcohol monitoring company using the most recent technologies and equipment in the industry. We work closely with the State Legislature, courts, judges and attorneys working to provide alternative sentencing solutions for our participants.
2WM is leading electronic monitoring and alcohol monitoring company using the most recent technologies and equipment in the industry. We work closely with the State Legislature, courts, judges and attorneys working to provide alternative sentencing solutions for our participants.
Job Summary
JOB TYPE
Full Time
SALARY
$37k-48k (estimate)
POST DATE
09/12/2023
EXPIRATION DATE
07/31/2024
WEBSITE
2wm.com
HEADQUARTERS
Tacoma, WA
SIZE
<25
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