Service Admin Clayton Homes, a Berkshire Hathaway company and the nation’s leading housing provider, is a vertically integrated housing company that builds, sells, finances and insures affordable housing. The Service Admin is a vital member of the overall company. The Service Admin reports to the Home Center General Manager. The purpose of this position is to assist our retail team in providing timely completion of construction while providing world class service. To accomplish this, the Service Admin is primarily responsible for all stages of construction out in the field, including but not limited to construction management, permitting, walk-throughs and coordinating service. RESPONSIBILITIES: Completes all bill-backs with factories and related paperwork Processes contractor bills Responsible for customer files Assist in obtaining permits Following up with contractors as well as customers for service calls and collecting all necessary paperwork Managing the Home Centers Net Promoter Score (NPS – Customer Service) Schedule set-up and delivery and other service-related items with contractors and customers Follow-up with customers utilizing various contact methods, including home visits. Merchandising the retail location and homes, including but not limited to moving furniture, décor and cleaning homes Assist in preparation for audits Actively partner with manager on all exceptions and questions Protect company assets Participate in sales meetings and other company events Participate as needed during marketing promotions and events Contribute to a positive team environment Cooperative and collaborative, willing and eager to work in a team environment, assist with miscellaneous duties as required Perform other duties as assigned or delegated by manager POSITION REQUIREMENTS Strong verbal communication skills Knowledge of Construction Strong customer relations skills Ability to excel and contribute to a team environment Reliable and dependable attributes Strong organizational and time management skills Intermediate computer skills Ability to learn and operate company software Excellent phone skills Ability to learn a general understanding of the retail environment Professional demeanor and appearance Ability to lift and move furniture, promotional items, etc. Ability to pass criminal background check as well as post-offer drug screen Two-year degree is preferred Why Clayton? A Berkshire Hathaway Company – an integrity-based organization offering unlimited career growth Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, Employee Assistance Programs, paid time off, paid holidays and more As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs Home Centers are closed on Sundays – we believe in offering a balanced working environment Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. You will find much more information about Clayton Homes by visiting our website at: www.claytonhomes.com Why Clayton? A Berkshire Hathaway Company – an integrity-based organization offering unlimited career growth. Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, Employee Assistance Programs, paid time off, paid holidays and more. As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program. At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs. Home Centers are closed on Sundays – we believe in offering a balanced working environment. Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Business Unit - B00009 Clayton Retail Our passion is simple, and it's been our focus since 1956. We want to help people across America achieve the dream of homeownership. Clayton became part of Warren Buffett’s Berkshire Hathaway family of companies in 2003. Today we build, sell, finance and insure our homes from coast to coast. Clayton is organized into six businesses that offer opportunities across multiple industries. Our success is in our team members - join our team and see how you can make us stronger. Corporate team members help support each business under the Clayton umbrella. This includes everything from our wellness team, internal audit, accounting/finance, digital marketing, legal, facilities and much more! We believe our strength is our people and we attract those who make us better. Our team members are encouraged to try new things, have a strong work-life balance and continue to grow their skill sets. We are in the middle of a digital transformation, and at Clayton Technology, our team members get that. Our collaborative and innovative culture encourages team members to grow to their full potential. With over 350 information technology team members, we help drive and support every business unit at Clayton by providing innovative technology solutions. Clayton Tech provides services to the entire company, including everything from strategy and planning to software development and IT operations. Clayton Home Building Group has more than 12,000 team members across the United States, currently building more than 45,000 homes per year. We are committed to providing quality, beautiful homes to families across America, and it’s all possible with the knowledge and expertise of our hardworking team members. More than 1,900 team members support Clayton Retail, with over 350 retail centers across the United States. Our home consultants help customers choose from hundreds of floor plans and customize a new home to meet their needs. Clayton Retail, alongside our eight other retail brands, sells more than 17,000 homes annually, as we help people achieve the American dream of homeownership. Clayton Connect, part of Clayton Home Building Group, is responsible for safely transporting our homes and making sure they arrive free of damage. More than 200 team members cover an average of 6,000 miles a day, knowing they are doing more than delivering a home - they are delivering a family’s dream.