Customer Care Representative
Baltimore Regional Office
6711 Columbia Gateway Dr, Columbia MD 21046

Thank you for considering Amica as part of your career journey, where your future is our business.

At Amica, we pride ourselves on being an inclusive and supportive environment. We all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees! We’re focused on creating a workplace that works for all. We’ll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it!

As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes. Our office located in Columbia, MD is seeking a Customer Care Representative to join the team!

Job Overview:

The role requires taking phone calls to sell policies and service current accounts. Ideal candidates will possess prior experience in service and sales, demonstrate a professional phone demeanor, and exhibit strong teamwork skills.

Responsibilities:

• Conduct professional telephone conversations to service existing accounts in a high call volume environment
• Convert advertising, direct mail, and other warm leads into new business by handling countrywide inbound telephone calls
• Service customer accounts utilizing knowledge of legal terminology, policy language, and home construction 
• Gain customer trust and respect by establishing and maintaining effective relationships
• Problem-solve and use time effectively to multitask and prioritize work

Obtaining a state insurance license and fulfilling ongoing education requirements to keep the license active are mandatory and extensive training will be offered.

Salary and Work Schedule:

Our annual starting salary is between $45,979 ($22.11/hr.) - $55,888 ($26.87/hr.) based on your level of experience and/or applicable licenses within the property and casualty industry.

The 40 hour work week is scheduled from Monday through Friday, between the core hours of 8:00 AM and 5 PM, and includes a few holidays and Saturdays annually.

Work from home may be available up to two days a week once trained to work independently.

Total Rewards:

• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
• Holidays - 14 paid holidays observed
• Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
• Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
• Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

Qualifications:

• High school diploma or equivalent education required
• Previous customer service and sales experience
• Excellent interpersonal and communication skills
• Computer keyboard and processing skills
• Previous insurance background is a plus, but not required

About Amica:

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

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