We’re looking for motivated, engaged people to help make everyone’s journeys better. This position is responsible for quality element control related to operation, policy and procedure auditing, supporting quality improvement projects, and supporting the manager to drive defect prevention and detections. The position acts as the primary business unit liaison to US Quality Assurance. Main Duties and Responsibilities: Coordinates and monitors quality improvement projects Audits implementation of quality system for effectiveness by verifying operation activities to Gate Gourmet, Customer and Regulatory specification Monitors corrective action system Educates and trains unit staff and managers in quality related issues Plays a key role in developing a comprehensive quality program Implements the quality system detailed in the quality manual Champions the total quality improvement efforts and initiates problem solving efforts and assures implementation Supports the manager to drive prevention vs. detection of defects Coordinates actions to prevent the occurrences of nonconformities Maintains customer compliance resolution Responsible for the maintenance of key performance metrics for the Quality organization Acts as the primary liaison to US Quality Assurance Controls Food safety and Quality of processing and manufacturing within the business Supports customer audits, government audits to meet compliance Verifies and insures company policies and procedures are followed Insures quality specifications and requirements are followed and met Assists with developing Standard Operating Procedures Responsible for safety, quality and compliance to customer specification Assists in training of all Standard Operating Procedures and Critical Control Points in the unit Completes all other company required training including but not limited to ServSafe Sanitation Manager Certification. Qualifications Education: Minimum qualifications include High School graduate or equivalent with experience in related discipline Preferred qualifications include College degree in related discipline, knowledge of HACCP, quality management and six sigma Work Experience: Minimum 3 years of experience in Food safety control practices (GMP's, SOP's, and HACCP) and quality program control Previous in airline, food processing, distribution operations or other fast paced environment Technical Skills: (Certification, Licenses and Registration) ServSafe certification required Is HACCP certified and ServeSafe trained a plus Basic lean, six sigma knowledge, and continuous improvement understanding a plus Job Skills: Intermediate level Microsoft office tool skills (excel, word) Knowledge of quality auditing, inspection methods Detail oriented Strong organizational skills, able to prioritize responsibilities and multi-task Strong interpersonal skills, interact well with multiple departments as required Able to work with little supervision Excellent reading, writing, and oral communication skills Change Agent Preferred skills: Excellent analytical skills Basic statistics calculation, and/or mathematical comprehension including: Pareto chart Control chart Histogram Time series (run) chart Multiplication, division, addition, subtraction, summation, measure of central tendency, measure of variation, process capability Algebraic concepts Project management skills Knowledge of FDA regulations Language / Communication Skills: Excellent oral and written communication skills Multi-lingual a plus Job Dimensions Geographic Responsibility: Unit Type of Employment: Full time Travel %: None Exemption Classification: Exempt Internal Relationships: N/A External Relationships: N/A Work Environment / Requirements of the Job: Regularly, stands, bends, lifts, and moves intermittently during shifts of 10 hours. In a normal production kitchen facility there may be physical discomfort due to temperature and noise. Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds. Budget / Revenue Responsibility: N/A Organization Structure Direct Line Manager (Title): Mgr, Ops, QA or GM Dotted Line Manager (Title, if applicable): N/A Number of Direct Reports: 0 Number of Dotted Line Reports: 0 Estimated Total Size of Team: 0 gategroup Competencies Required to be Successful in the Job: Thinking – Information Search and analysis & problem resolution skills Engaging – Understanding others, Team Leadership and Developing People Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone: We treat each other with respect and we act with integrity We communicate and keep each other informed We put our heads together to problem solve and deliver excellence as a team We have passion for our work and we pay attention to the little details We foster an environment of accountability, take responsibility for our actions and learn from our mistakes We do what we say we will do, when we say we are going to do it We care about our coworkers, always taking an opportunity to make someone’s day better The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf For California Residents, please click here to view our California privacy notice. If you want to be part of a team that helps make travel and culinary memories, join us! gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents. We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force. We offer attractive opportunities to be part of this fast-paced and truly international working environment. For further information, please visit www.gategroup.com.