Job Summary:
We are seeking a skilled Sales and Service Manager to oversee our sales department at 24 Hour Fitness. The ideal candidate will be responsible for managing daily operations, ensuring customer satisfaction, and leading a team of Sales and Service Associates.

Responsibilities:
- Provide exceptional customer service and address customer inquiries and concerns
- Manage and schedule sales appointments efficiently
- Supervise sales team and lead by example using the company sales process
- Conduct trainings and role paly to coach and lead team to execute sales processes
- Monitor inventory levels and replenish retail as needed
- Ensure compliance with safety regulations and company policies
- Handle cash transactions and maintain accurate financial records

Skills:
- Strong customer service skills
- Proficiency in sales and coaching a team
- Sales experience in fitness industry preferred
- Previous experience in management
- Ability to handle cash transactions securely
- Familiarity with fitness and fitness equipment

This position offers competitive pay and the opportunity to lead a dynamic team in a fast-paced fitness environment. If you possess the required skills and are dedicated to delivering top-notch service, we encourage you to apply.

JOB SUMMARY

The Sales and Service Manager delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSM builds relationships and translates the value of 24 Hour Fitness product and service offerings, and has a strong focus on behaviors that drive member acquisition and retention. The SSM delivers successful guest and member engagement, and attainment of sales revenue goals.

ESSENTIAL DUTIES & RESPONSIBILTIES

Guest Experience and New Member On-boarding

· Executes the CARE sales model with each guest and passionately relate how 24 Hour Fitness’s products/services will satisfy their fitness needs.

· Tours potential members through the club and describes the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals. Ensures all guests are registered through the digital kiosk.

· Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools.

· Effectively and professionally enrolls guests using Company sales techniques and protocol.

· Adheres to specific Membership Agreement Procedures when enrolling members and guests.

· On-boards new members successfully and assist with all member retention activities in order to drive club profitability.

· Consistently achieves or exceed personal and team sales goals.

Prospecting and Lead Generation

· Obtains leads externally from within the community using company provided tools/programs. (i.e. Community outreach/Local Promotions, Corporate Sales on-sites).

· Generates leads/new business internally through member promotions, referrals, the dissemination of guest passes, and contacting leads generated via phone.

· Responsible for effectively setting appointments for all leads and potential new business opportunities.

· Communicates and promotes local and global marketing campaigns to leads and members.

Manages and follows up on leads/new business by using a Lead Management System.

· Executes daily planner to track and plan for successful lead management and selling activities.

Consistently achieve or exceed personal productivity goals.

Member Experience

• Partners with General Manger to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention.
• Ensures members receive a friendly greeting/check-in and prompt attention to their needs.
• Engages members with various fitness offerings including personal training, group exercise classes and 24GO digital content.
• Maintains name relationships with members and serving as a resource for their questions or concerns, and putting them in touch with the right 24 Hour Fitness resources as appropriate.
• Provides a clean, friendly, well-maintained club to members and guests and

· Helps new members become comfortable in the club.

Job Type: Part-time

Pay: From $20.00 per hour

Expected hours: 15 – 30 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Day range:

• Every weekend
• Weekends as needed

Shift:

• 8 hour shift
• Day shift

Ability to Relocate:

• Arvada, CO 80003: Relocate before starting work (Required)

Work Location: In person