Customer Service Specialist

Client Overview:

Our client is a popular fashion brand creating the latest apparel must-haves for every

trendsetter. With their contemporary, fashion-forward, and chic designs, you

can effortlessly dress in style every day.

Customer Service Specialist Overview:

As the Customer Service Specialist you will be responsible for providing exceptional

customer service to customers via e-mail, chat and phone. You will also be

responsible for managing sensitive customer issues, researching optimal

solutions, and establishing relationships with customers.

Customer Service Specialist Responsibilities:

• Provide assistance and answer questions, comments, or inquiries and communicate in a timely, friendly, and professional manner
• Identify and analyze sensitive issues and potential escalations, share necessary issues with appropriate teams, and ensure all members receive efficient and comprehensive

assistance

• Maintain the highest level of professionalism, exhibit empathy, and provide thoughtful and prompt resolutions
• Present highly strategic and cohesive recommendations for customer inquiries and communicate service trends with the product, marketing, and technology teams
• Research complex and escalated situations and resolve issues professionally and quickly

Customer Service Specialist Qualifications:

• Proven related experience – must have email, chat and phone

experience

• Ideally have used Zendesk or Salesforce
• Strong communication and customer service skills
• Proficient with Microsoft Office Suite

Schedule:

Monday-Friday 12-9pm EST

Job Type: Full-time, ongoing freelance

Positon Type: FULLY REMOTE

Pay: $21.00 per hour