As the Senior Store Manager, you will be responsible for overseeing the overall store experience, including operations, visuals, sales and staff.

Your overall goal will be to provide an exceptional in-store experience for all customers, ensuring their satisfaction and loyalty. This role is a senior position at the brand and will requires an entrepreneurial mind-set as well as the ability to manage a large volume store and large team.

Responsibilities

• Prepare detailed reports on metrics, customer needs, and profit margins, and present these reports to company leadership
• Conduct annual personnel performance appraisals, providing clear and actionable feedback and delivering constructive criticism to help staff improve
• Monitor inventory levels and order new items as needed
• Source, hire, train, and oversee new staff, leading by example and ensuring efficiency in the training process
• Arrange promotional material and in-store displays
• Undertake financial-planning tasks, including managing the store budget

Skills and qualifications

• Strong communication and interpersonal skills
• Outstanding customer service skills
• Excellent problem-solving capabilities, with the ability to work well under pressure
• Superb organizational and time management skills
• Powerful leadership skills and an empathetic approach to management, with the ability to make important decisions
• An eye for creativity and the ability to strategize visually appealing store displays