12 Customer Care Manager - Remote Jobs in Madison, WI
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247 Brightstar HLTH is Hiring a Remote Customer Care Manager - Remote
JOB SUMMARY
The Customer Care Manager - Remote (Float) is responsible for managing the daily office tasks through direct support of field staff and coordination of office duties for multiple office locations.
MAJOR DUTIES AND RESPONSIBILITIES
- Performs as the lead with customer care process and procedure including the scheduling of direct care staff for private duty and medical staffing clients.
- Responsible for managing unstaffed shifts by optimizing caregiver availability to reduce overtime and lost revenue.
- Supports multiple locations and manages large amounts of inbound and outbound calls in a timely manner as point person for client, family, direct care staff and other inquiries.
- Supervises, educates and coaches direct care staff in non-clinical matters.
- Participates in after hours on-all rotation for multiple regional locations.
- Provides information to be used for statistics, reports, and records for purposes of evaluation and reporting of organization activities.
- Oversees the touchpoint process and reports results to leadership.
- Assists in the development of organization goals and performance improvement activities.
- Assures proper maintenance of records in compliance with Human Resources, local, state, and federal laws.
- Assures compliance with all Human Resources, local, state, and federal laws.
REQUIRED QUALIFICATIONS
EDUCATION
- High School Diploma or equivalent is required.
RELATED WORK EXPERIENCE
- Minimum of one (1) year of managerial or supervisory experience.
- Minimum of two (2) years of experience in customer service in a doctor’s office, hospital, medical staffing, or home health care environment.
SKILLS & ABILITIES
- Excellent communication skills with the ability to communicate in a professional, empathetic manner.
- Experience using computer programs.
- Problem solver with the ability to be an innovative and creative thinker.
- Licensed driver with reliable transportation that is insured in accordance with the organization’s requirements.
- Clean motor vehicle record, background and criminal record.
- Adherence to HIPAA and ability to maintain confidential information.
WORKING CONDITIONS
- This role is a remote position. The role may require on-site meeting attendance on occasion.
PHYSICAL REQUIREMENTS
- The ability to remain in a seated or standing position for long periods of time.
- Visual and hearing acuity.
Job Summary
Full Time
$77k-99k (estimate)
06/23/2024
06/26/2024
The job skills required for Customer Care Manager - Remote include Customer Service, Scheduling, Communication Skills, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Manager - Remote. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Manager - Remote. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Manager - Remote positions, which can be used as a reference in future career path planning. As a Customer Care Manager - Remote, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Manager - Remote. You can explore the career advancement for a Customer Care Manager - Remote below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Manager job description and responsibilities
Customer Service Managers listen to the needs and desires of customers and lead a team of Customer Service Representatives.
04/24/2022: Gary, IN
Customer service managers ensure customers are satisfied at all times before, during, and after a visit or transaction.
04/15/2022: Laramie, WY
They keep up with current customer success trends to ensure they are up-to-date with customer expectations.
02/16/2022: Gastonia, NC
Customer care managers look out for their customer’s business and work with them to find solutions to pain points.
02/14/2022: Las Vegas, NV
Maintain accurate records and document all customer service activities and discussions.
02/09/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Manager jobs
Take time to understand what each customer needs and help customers take the shortest route possible.
03/05/2022: Saint Cloud, MN
Practice active listening and figure out a plan to help customers right then and there.
05/08/2022: Hartford, CT
An aspiring Customer Service Manager needs a strong set of management, leadership, and business skills to take their career to the next level.
05/09/2022: Wilmington, DE
Customer service managers must also create an environment where employees feel valuable to the organization.
04/21/2022: Evansville, IN
The customer service manager must be able to work with people with different needs.
03/03/2022: Birmingham, AL
Step 3: View the best colleges and universities for Customer Care Manager.
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