If you have a passion for providing vital sign medical care to patients, along with being an allied health professional who supports the works of other health professionals, then 26Health wants to talk to you!

Job purpose

The Medical Assistant is responsible for providing administrative and medical support to ensure efficient operation of the medical office. The Medical Assistant supports medical providers and patients through a variety of tasks related to patient care management, organization and communication. The goal is to complete all activities accurately, and with high quality and in a timely manner.

Duties and responsibilities

• Coordinates patient rooming, including vitals.
• Interviews patients and document basic medical history in electronic records.
• Gathers information for medication reconciliation.
• Conducts laboratory services, testing of specimens as needed.
• Performs STI/PrEP testing per protocols, both inside the office and at offsite testing locations; includes maintenance of supplies and related reporting requirements.
• Assists in coordination of prior authorizations and other pharmacy support.
• Assists during medical examinations.
• Produces and distributes correspondence memos, letters, faxes and forms.
• Prepares and cleans treatment rooms and medical instruments.
• Utilizes and demonstrates sensitive communication styles, to ensure patients are fully informed and consent to treatment.
• Ensures awareness of sources of support and guidance and provide information in an acceptable format to all patients, recognizing any difficulties and referring where appropriate. 
• Answer inquiries on the phone and in person and gather information for provider to facilitate patient care.
• Produces accurate, contemporaneous, and complete records of patient consultation, consistent with legislation, policies, and procedures.
• Delivers care according to professional standard guidelines and evidence-based care.
• Uses a structured framework to manage, review and identify learning from patient complaints, clinical incidents, and near-miss events.
• Understands and applies legal issues that support the identification of vulnerable and abused children and adults and be aware of statutory child/vulnerable patients health procedures and local guidance.
• Works with practice management to ensure the whole team have skills and knowledge regarding domestic violence, vulnerable adults, substance abuse and addictive behaviours.
• Provides guidance and support to ensure appropriate referral if required.
• Establishes and maintains a concierge-level customer service relationship with all patients and community partners.
• Prepares and administers medications, including by intramuscular, intradermal, and subcutaneous injections including vaccinations/immunizations
• Monitors work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures, and guidelines.
• Ensures appropriate supervision of safe storage, rotation and disposal of vaccines and drugs.
• Oversees the monitoring, stock control and documentation of controlled drug usage per legal requirements where appropriate.
• Applies infection-control measures within the practice per local and national guidelines.
• Prepares laboratory specimens and performs basic laboratory tests as needed.
• Performs other duties as needed or assigned.

Qualifications/Knowledge/Skills/Experience

• High School Diploma or equivalent required.
• Phlebotomy experience is required.
• Possess or can master Microsoft Office Platforms, E-Clinical Works Electronic Medical Record.
• Strong written and verbal communications skills.
• Excellent organizational skills and attention to detail.
• Work as a self-starter and under little direction on tasks provided by leaders. Be forward thinking on tasks and proactive in dealing/managing challenges and/or obstacles.

Working conditions

Physical requirements

There are no extreme physical requirements for this position.

Direct reports

About Us

26Health is a non-profit 501c3 organization that provides care for underserved and underinsured communities. We started in 2011 with a mission to help transform the health care landscape in Central Florida for LGBTQIA communities who faced continuous barriers to quality care. Today, we are a safe space built on cultural competence that offers access to care to anyone in need - from primary care and mental wellness to adoptions, gender identity support, family services, emotional support, food, and clothing. Our rule is simple: Leave No One Behind.

Additional Information

• Background screens will be performed, and education will be verified prior to employment. 
• Please be prepared to provide the required information and/or documentation. 
• 26Health is a smoke-free workplace, and smoking is prohibited in all enclosed areas of the property.
• 26Health is an equal opportunity, affirmative action employer.