117 Customer Service Lead Jobs in Columbia, MD
2nd Swing Golf is Hiring a Customer Service Lead Near Columbia, MD
2nd Swing is a one of a kind, forward thinking, customer-centric golf retail company. Our employees are highly-valued, while working hard in a positive and supportive culture. At 2nd Swing you will find:
- Vast Exposure to the Golf Industry
- A Commitment to Total Well-Being
- Opportunities to Discover Your Fit and Make an Impact
- A Collaborative and Flexible Environment
Duties/Responsibilities:
- Ensure store point of sale core processes are followed by all
- Ensure high team member satisfaction (iNPS)
- Ensure golfer (NPS) satisfaction through all touch points from the Inventory Team
- Train customer services team members
- Investigate, mitigate and resolve customer service issues from all areas of the store
- Open, close and monitor all Point of Sale stations
- Track Google review and Net Promoter Scores
- Update and track customer equipment orders
- Manage and process warranty claims
- Cash management
- Mentor, coach and develop team members
- Ensure that team members are staying on task and reaching department goals by following the Traction approach for business operations:
- Strategically position team members to align with accountabilities
- Assist with Weekly Level 10 meetings and facilitate daily huddles
- Manage individual scorecard metrics
- Support rock execution
- Assist in Identify, Discuss and Solve (IDS) department issues
- Delivers consistent and timely feedback to team members
- Perform performance evaluations and quarterly coaching sessions
- Schedule team and delegate daily tasks to team members to optimize efficiency
- Familiarity with: GSuite, Netsuite, 2ndswing.com, UKG, Jira, Trackman, Counterpoint
- Excellent communication skills
- Significant golf equipment knowledge
- Willingness to learn about golf equipment
- Self motivated
- Strong attention to detail
- Strong organizational skills
- Adaptability
- Conflict Management
- Time Management
- Personable and energetic, with a passion for the game of golf
- High School Diploma
- Bachelor's degree or equivalent work experience
- 2 years of 2nd Swing work experience
- Ability to work 40 hours per week, as well as opportunities for overtime during busier seasons.
- Able to work 2 to 3 weekend shifts a month during peak season
- Prolonged periods of standing and bending.
- Must be able to lift up to 40 pounds at times.
Job Summary
Per Diem
$66k-84k (estimate)
06/20/2024
07/03/2024
2ndswing.com
Eden Prairie, MN
200 - 500
Related Companies
The following is the career advancement route for Customer Service Lead positions, which can be used as a reference in future career path planning. As a Customer Service Lead, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Lead. You can explore the career advancement for a Customer Service Lead below and select your interested title to get hiring information.
