Description

OUR Mission: Delight and excite our customers through truly innovative products, unsurpassed quality, and best-in-class customer experience provided by a world class organization.

YOUR Opportunity: It’s time for you to take part in the growth happening during the most exciting time to be a part of this industry! At Johnson Health Tech, we are working to better ourselves through bettering the people who use our fitness equipment. 

EVERYONE'S Advantage: “I continue to believe that exercise is medicine that everyone should take — especially in this era of COVID-19,” Robert E. Sallis, MD

Position Overview:

Under the direction of the Service Manager, the Service Technician works to repair, diagnose, and maintain exercise equipment. Will maintain a small parts inventory and document work performed in accordance to policies and procedures.

Responsibilities:

Primary Responsibilities:

· Diagnose problems and repair malfunctioning exercise equipment by following testing procedures

· Provide complete and accurate information about the inspections and steps taken to make the repair per department work practices

· Log all service claims in system within 24 hours of work completed

· Maintain an accurate inventory of service parts and perform quarterly audits

· Discuss, present and close service contracts and special programs being offered for customers

· Discuss with customer continued service when product is no longer under warranty

· When applicable, discuss new product options with customers or defer customer to retail store

· Provide accurate service reports to management when requested

· Report to the Service Manager if customer is having any issues that should be addressed at a higher level

Maintenance of Company Vehicle

· Regular inspection of the company vehicle will be held by the Service Manager to ensure that the vehicle is in satisfactory condition to be operated.

· Vehicles must be kept clean by removing trash and all personal items at the end of each day.

· Service Technician is responsible for notifying the Manager when vehicle is due for routine service maintenance or vehicle experiences any issues.

Marginal Job Functions:

· Other projects as needed.

Requirements

Education:

· High school degree or equivalent required

Experience:

· 1-3 years of experience in a technical support or service role preferred

· Experience with Microsoft CRM (Customer Relationship Management) helpful

Other Requirements:

· Valid driver’s license with an acceptable driving record

· Basic knowledge of technical and mechanical problem solving preferred

· Working knowledge of Microsoft Office Suite and similar communication related software

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities.

Some of our outstanding benefits include:

· Health & Dental Insurance

· Company paid Life Insurance

· 401(k)

· Paid Time Off benefits

· Free access to our state-of-the-art onsite workout facility

· Product discounts

· Wellness programs

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